- December 14, 2014
MONICA ADJEI
3000 Ford Rd.-Apt.I8
Bristol PA 19007
Cell 609-222-2366
Objective: Seeking a position as Medical Assistant, Administrative Assistant, or Call Center-Customer Service Representative with opportunity for advancement.
EDUCATION AND TRAINING
2010-Present, Bucks County Community College, Newtown, PA
2007-2009, Sanford Brown Institute, Trevose, PA
2001-2006, Pennsbury High School East, Fairless Hills, PA
SUMMARY OF QUALIFICATIONS
- Graduated in May 2009 Sanford Brown Institute as a licensed Medical Assistant.
- Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult customers, using the internet and providing outstanding customer services.
- Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles.
- Exceptionally good demonstration and communication skills both verbally and written.
- Excellent knowledge of the clerical and computer skills like Word, Excel, Outlook, Access.
- Exceptionally good demonstration skills and communication skills both verbally and written.
- Great ability of customer service and interpersonal skills.
- Exceptional ability to carry out the instructions verbally, written and diagrammatically
PROFESSIONAL EXPERIENCE
State of New Jersey, Trenton, NJ 07/13-Present
Administrative Assistant
- Performing multifaceted general office support
- Preparing and Scheduling and meetings
- Sending faxes, sending out and receiving mail and packages
- Superior telephone, customer service, and computer skills with proficiency in MS Word, Excel, Outlook, and PowerPoint
- Preparing business correspondence, and transmittals (often using word processing, spreadsheet, and presentation computer software
Educational Testing Services, Ewing, NJ 04/13-05/13
Customer Service Representative
- Responsible for inbound calls
- Provided accurate information for test takers to set up online account and with registration
- Handled payment and billing issues on Candidate account
- Help candidate with their online accounts
Pfizer Pharmaceuticals, Medimedia, Yardley, PA 09/11 – 06/12
Customer Service Representative
- Worked as a Call Rep for Pfizer Pharmaceutical
- Responsible for outbound phone calls to Medical physicians
- Handled approximately 160 – 200 calls daily
- Responsible for calling at least 20 people per hour
- Offering Samples, co-pay cards, and reading literature
- Documenting and notating any changes as well as adverse events
Medisource, Bristol, PA 08/11 – 09/11
Customer Service Representative
- Worked as a call agent for Plain Green Loans/ Think Finance
- Handled 100+ calls daily
- Responsible for inbound phone calls, verifications and processing applications
- Recognized as an expert for providing outstanding customer service
- Responsible for fact finding and advising customers what they need in order to qualify for a loan.
Medimedia, Yardley, PA 11/10 – 06/11
Customer Service / Data Entry
- Responsible for transcribing doctor's orders of prescription drugs information data
- Using a computer program
- Double checking data entry to verify shipping arrangements with products accurately.
- Data entry, general clerical duties and filing.
Pulmonary Critical Care & Sleep Medicine, Morrisville, PA 09/09 – 10/10
Medical Assistance
- All aspects of Medical Assistance.
- Responsible for the performance of patient registration duties, including registering patients (inpatient, outpatient, emergency department patients and pre-registered patients) by obtaining their identifying data, such as demographic and financial data for the patient's permanent medical record and made sure that all their admission information is accurately obtained prior to services being rendered.
- Taking patients Vitals, EKG and Drawing of their blood if needed
- Handling of sleep machines, setting it up for patients and downloading their files
- Filing of charts and answering phones