Denise Jackson

Work History:

Rush University Medical Center                                                                  2012-Present

Hematology/Oncology Center – Lisle, IL

Clinic Coordinator/Patient Navigator

• Manages all aspects of front desk/administration
• Enters, per office protocol, referrals, pre-certification of orders and procedures Accesses EPIC to retrieve referrals, orders and other documentation and contacts various outside agencies to obtain referrals and other documentation.
• Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, to ensure outstanding customer service at all times.
• Accurately, appropriately and efficiently schedules services, tests, procedures and appointments for multiple departments, adhering to specific department guidelines and protocols, ensuring service excellence at all times.

• Manages physician’s template and schedule in EPIC.

• Facilitate communication, provide emotional support and alleviate apprehension for patients undergoing treatment at Rush, their families, and relatives. Act as a liaison between staff, physicians, and patients' families.
• Responsible for the coordination and integration of the care provided to the cancer patient.
• Communicates with physicians and nurse practitioners regarding patient flow issues and develops and implements improvement plans.
• Responsible for entering appropriate Medicare Medical Necessity diagnosis and ICD-9 code for exams in compliance with Local Medical Review Policies.
• Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.
• Financial Counselor/Advocate
• Insurance Reimbursement Specialist
• Ensures access to support groups and education, working with the community to enhance support to the patient and caregivers. Serves as patient’s liaison between Practice, hospitals, referring physicians, support services, and payers.
• Provides direct support to RN Navigators at each site.
• Provides educational and emotional support to patients and their caregivers.
• Provides medical literature, websites and support group information to patients and caregivers.
• Services as a liaison/contact for referring physicians, offices and patients in a timely, professional manner.
• Working knowledge of  Managed Care, Medicare,

HMO’s and Medicaid reimbursement

Counsels patients regarding their potential financial obligations,

and provides information about patient insurance coverage

• Performs any additional duties as requested by the management
• Ensure that intake records are available at the first appointment.
• Link patients with appropriate appointments: Medical oncology, Radiation oncology, surgical intervention, Chemotherapy education, Radiation education, Social Services, Financial liaison, Clinical research (if available), Genetic screening, etc.
• Ensure patient has information regarding resources available to them: Transportation, Co-pay assistance, Drug assistance programs, CBCC foundation programs, etc.
• Prepare routine departmental correspondence to referring agencies and primary care providers.
• Support patients treatment decisions, no matter what they might be.
• Other duties as assigned.

Colliers International, Argonne, IL                                                              2011-2012

Property Administrator

• Preparation of invoices, monthly financial reports and budgets
• Maintain all filing systems i.e. for invoices, contracts, certificates of insurance, W-9s, and Vendor Setup Forms.
• Track Capital Improvement Project requests and approvals.
• Draft and prepare contracts for services, correspondence and weekly meeting minutes
• Monitor and disseminate work orders dispatched through the Angus system.
• Provide administration for the building’s access system

Heart Care Centers of Illinois, Mokena, IL                                                2008-2011

Patient Representative/Medical Assistant

Patient Representative Duties:

• Registration of patients, collecting payment at time of service and verifying accurate information into IDX system
• Arrange/organize hospital admissions as required
• Responsible for the handling and posting of cash receipts
• Operator/Switchboard duties as required
• Scheduling of patients for testing/procedures in office or at the hospital and verifying insurance for procedures
• Perform administrative/support for various departments as required
• Update medical records as information becomes available

Medical Assistant Duties:

• Support the physician/nurses in delivering health care to patients
• Responsible for intake information of patient i.e. patient history, medicines, problems, etc.
• Taking of vital signs
• Performing EKG’s
• Placement of holter monitors and downloading onto computer when returned
• Patient Follow-up
• Refills of medication requests by patients, physicians and pharmacies

Munster Stone, Inc., Joliet, IL                                                             1998-2008

Office Manager

• Establish/Implement office policies and procedures
• Establish/Implement record/filing system
• Taking of orders from customers for product
• Prepare/Process timesheets and payroll
• Responsible for the ordering of stone/steel products from suppliers
• Ordering of office supplies
• Responsible for company billing using My Deluxe Invoice and Estimates

Education:       US Career Institute

Currently in school for Social Worker – Anticipated graduation date – June 2016 Associates Degree

Medical Assistant:        Bryman College

Computer Software:

EPIC

IDX

Powerpoint

Microsoft Outlook

Microsoft Word

Microsoft Excel

Angus

Yardi