- Fridley, Minnesota
- February 24, 2014
A dedicated and insightful Operations Leader with a proven track record of performance and leadership. A hands-on, team player, known for my ability to quickly spot and analyze ineffective processes and determine solutions. An excellent mentor and coach.
Education
Bachelors Degree
Associates Degree
Experience
Monitor the work flow of radiologic studies in from clients and then out to radiologists for reading and interpretation and the reporting of results back to clients.
Monitor turn-around-times on incoming studies.
Follow up with radiologists to ensure that the radiologist has all necessary information to read studies.
Monitor start and stop times of radiologists coming onto shift.
Prepare nightly reports, documenting technical problems, schedule problems, work flow bottlenecks and other potential issues.
Follow up with client sites to obtain missing information or documents.
Assist radiologist in contacting physicians about critical results.
Worked with Clinical Laboratory manager to create, implement and maintain methods to monitor workflow through all the clinical laboratory departments.
Created new process for receipt of testing samples using LEAN principles resulting in a 15% increase in productivity.
Developed a system of metrics allowing company to monitor department productivity.
Developed and documented department procedures. Wrote Standard Operating Procedures improving compliance adherence and employee training.
Processed medical diagnostic samples
Processed clinical trial samples in accordance with each trial protocol
Implemented the use of sample barcoding and electronic documents (imaging) into the processing of federally regulated (chain of custody) and clinical samples.
Managed operations in multiple departments including processing/receiving, data entry and records/filing departments.
Oversaw department procedures to ensure they met all federal regulations concerning chain of custody documentation, handling, storage and destruction of samples for drugs of abuse testing. Lead the activities of over 100 employees across multiple departments and three shifts.
Using LEAN principles, increased individual employee productivity from 15 samples processed per hour to 45 samples processed per hour by working with the Forensic Laboratory Operations and Technical Directors to create new processes and metrics to optimize the flow of work through all Forensic departments
Monitored and directed the daily activities in the Forensic Processing department. With the assistance of department team leads, trained employees in procedures and wrote annual performance reviews of over 40 employees across three shifts.
Monitored and directed the activities of the overnight processing department.
Processed samples for drugs of abuse testing in accordance with chain of custody procedures and federal guidelines.
Fort Dix Transportation Office, FORT DIX, NEW JERSEY (1989-1991)
Counseled service members on their personal property shipping entitlements, conducted briefings for service members and their families transferring overseas, retiring, and separating from the service.
Entered data into the UNYSIS TOPPS computer system.
Worked the front desk as a receptionist, conducting interviews, informing customers, updating files, and preparing documents.
Worked with travel agents preparing airline tickets for service members, chartered busses, and issued government transportation requests.
HHC DISCOM, Saudi Arabia (1990-1991)
Coordinated transportation for the 24th Infantry Division.
Did inventory and maintained accountability of both military and commercial shipping containers.
Coordinated, dispatched, and monitored the use and movement of busses.
Camp Page, Chun Chon, Korea (1988-1989)
Counseled service members on their personal property shipping entitlements.
Inspected Korean carriers as they packed or delivered shipments and inspected Korean warehouses where American property was stored.
Performed customs inspections on shipments headed to the United States. Confiscated hazardous materials and trademark violations.