Artelelia Pelote

Artelelia (ARTE) Pelote

915 Deer Path Drive  Antioch, IL 60002  anavydoc1@comcast.net  847.207.8412

SUMMARY

Goal-driven, compassionate and dedicated Healthcare Administration professional with 30 years of related, hands-on experience in fast-paced and time sensitive healthcare industry. Adaptable administrator accustomed to managing numerous employees, staff training initiatives, restructuring of work and the integration of new healthcare delivery systems in an increasingly complex regulatory environment. Proven track record of successfully managing personnel, budgets and facility operations, while utilizing strong communication, organizational and problem-solving skills to provide leadership and support to clinical team members to achieve healthcare delivery objectives.

Professional Experience

Lake County Health Department/Community Health Center – Waukegan, IL         05/08-Present

Clinical Support Program Manager

• Directs daily operations of laboratory and medication services for six health center locations including, but limited to provisions of 20 full time, part time and flex employees, equipment and supplies to achieve patient visit, revenue and expense goals
• Coordinates and integrates assigned program and/or staff with other Health Department Programs, including but not limited to Behavioral Health Services, Tuberculosis, Lead, Crisis Care, Addictions Treatment and Women’s Residential Services Programs
• Develops, implements, updates and monitors protocols, policies and procedures to ensure services meet program/grant objectives and compliance with Federal/State requirements, such as Clinical Laboratory Improvement Amendments (CLIA), The Joint Commission (TJC) and Health Resources Services Administration (HRSA)
• Provides ongoing program evaluation including participation in Continuous Quality (and Process) Improvement activities and monitoring of program goals/objectives; participates in evaluating client satisfaction, outcomes and cost effectiveness of program
• Coordinates and supervises maintenance of program records, financial reports; prepares reports on program service usage and vendor services (Reference laboratory, 340B Contract Pharmacies) and prepares annual program budget in coordination with LCHD/CHC PCS Business Manager
• Maintains timely communication and training program for staff through meetings, memos, direct training and continuing education opportunities based on identified staff competencies; coordinates and develops orientation/training program for new/temp staff regarding services provided

PROJECT HIGHLIGHTS

• Manage annual laboratory and pharmacy budget in excess of $1.6M

• Responsible for managing LCHD/CHC contracts/accounts with the leading 340B Program contract pharmacy [Walgreens] for six health center locations in Lake County
• Manage medication distributor accounts, invoicing and associated issues [Amerisource Bergen] for six health center locations
• Manage 37 laboratory accounts and over 136,000 lab tests with the leading Reference Laboratory [Quest Diagnostics] for six health center locations and nine cross-functional programs

UNITED STATES NAVY – Great Lakes, Illinois                                                      03/07 to 12/07

Department Head

• Directed 40 personnel in the daily operations and long term planning of the Patient Administration Department encompassing 10 states in the Midwest region to include tracking patients in network facilities, long term care and rehabilitation facilities; proper maintenance and storage of over 15,000 medical records and associated protected health information ensuring adherence to established privacy policies and procedures; analyzed human capital assessments for accuracy and adequacy; prepared directives and instructions for attainment of organizational objectives and improved operations; established program for interviewing, evaluating and assigning personnel for optimal utilization; planned, organized and developed methods to meet organizational objectives
• Researched and provided recommendations to the Commanding Officer for multiple Congressional Inquiries related to medical care, billing and medical discharges for appropriate and timely response to constituents; determined legal implications in routine and emergency medical care situations; presented analytical briefings to senior leadership; managed military and civic projects; compiled budgetary statistical data

UNITED STATES NAVY – Camp Navistar, Kuwait                                               08/06 to 03/07

Business Manager - Clinical

• Provided effective management for 11 Navy and Army medical personnel and patient care delivery for 1,800 patients at remote clinic in Kuwait; monitored resource levels, productivity, internal operational conditions and workflow; developed appropriate targets for performance, access and quality of care; instructed medical and non-medical personnel in general and emergency medicine, self-administration of medications, triage, mass casualty and trauma; supervised all administrative functions and patient care delivery; supervised and coordinated health care programs
• Partnered with Senior leadership to bring about positive changes to include assuming camp water quality testing, proactive development of a plan which reduced clinic flooding and prevented equipment damage during storms and improving women's safety on camp resulting in zero water related illnesses, loss of equipment or assault/harassment complaints

UNITED STATES NAVY – Great Lakes, Illinois                                                                                         07/04 to 08/06

Business Manager- Clinical

• Provided health care services and health promotion activities for a population of 67,000 and a yearly average throughput of 90,000 trainees on the Navy’s largest training base; Responsible for providing leadership and supervision to 130 personnel in health support to Naval Support Training Command Great Lakes resulting in a 21% promotion rate, three reenlistments, two advanced training school selections and one Medical Enlisted Commissioning Program selection
• Proven leader and manager with superb organizational skills; supervised and directed Department Head regarding quality of care, productivity, workflow and current business principles; implemented corrective action to meet access and production targets as appropriate; directed the development of appropriate targets for productivity, performance and cost containment; responsible for financial targets, preparing budgets and monitoring financial variances; monitored level of resources and determined appropriateness of consumption; served as interim Business Manager – Clinical for three branch clinics and the deployment of their personnel which led to receipt of the Senior Leadership Award for 2006

UNITED STATES NAVY – Knoxville, Tennessee                                                               07/01 to 07/04

Professional Recruiter

• Recruitment of qualified medical professionals for East Tennessee and surrounding areas; attained over 50% of nurse and 25% medical school scholarship goal for entire district for 2003 leading to selection as the Medical Officer Recruiter of the Year for 2003 and attainment of the recruiting “R” for 2003
• Integrity beyond reproach; hand selected to serve as the Senior Medical Department Representative and Command Urinalysis Program Coordinator for a district encompassing 96,000 square miles across six states and over 300 personnel resulting in zero chain of custody discrepancies or privacy violations from 2002 – 2004

UNITED STATES NAVY – Honolulu, Hawaii                                                                                            02/98 to 06/01

Department Head

• Expertly supervised largest, most important and visible department at command comprised of over 550 personnel which led to the department being named Best Training Department for 1999; Pioneered a web enabled electronic order request system, unique to the Naval Reserve which streamlined overall command effectiveness and efficiency by 75%, essentially eliminating the need for personnel to report in person for travel/training requests
• Responsible for the training and administration of over 530 personnel assigned to 21 Naval Surface and Naval Air Reserve Force units that augment and support local active duty commands resulting in the receipt of the Golden Anchor Award and selection as the Command Sailor of the Year for 1999

UNITED STATES NAVY – Great Lakes, Illinois                                                                                        01/95 to 01/98

Staff Instructor

• Instructed and managed 660 students in the 560-hour Hospital Corpsman school basic curriculum and guided an additional 1,000 students in a variety of clinical skills laboratories resulting in the attainment of Navy Master Training Specialist designation
• Served as the student Sexual Assault Victim Intervention Advocate, delivering prevention/safety skills techniques to 450 students resulting in a 20% increase in incidence reporting and heightened awareness

Education

2005 - B.S., Business Administration, Healthcare Administration; Minor in Instructional Methodologies Wayland Baptist University

TRAINING AND SOFTWARE SKILLS

2006 – Advanced Medical Department Education Course, Department of the Navy

2002 – Medical Recruiter School, Navy Recruiting Command Orientation Unit, Pensacola, FL

2001 – Canvasser/Officer Recruiter School, Navy Recruiting Command Orientation Unit, Pensacola, FL

1995 – Basic Instructor Training School, Service School Command Great Lakes, IL

Microsoft Office Suites [Outlook, Excel, PowerPoint, Access, Publisher, Word]

Consolidated Healthcare System [CHCS/CHCSII], Armed Forces Health Longitudinal Technology Application [AHLTA]

NextGen Electronic Practice Management

AWARDS

2006-07 – Army Achievement Medal, Camp Navistar Kuwait

2006-07 – Navy and Marine Corps Commendation Medal, Expeditionary Medical Facility, Kuwait

2006 -      Navy and Marine Corps Achievement Medal, Great Lakes, IL

2001-04 – Navy and Marine Corps Achievement Medal, Navy Recruiting District Nashville, TN

1999-2001-Navy and Marine Corps Commendation Medal, Honolulu, HI

1999 -      Navy and Marine Corps Achievement Medal, Honolulu, HI

1998-99 – Navy and Marine Corps Achievement Medal, Great Lakes, IL

1994-97 – Navy and Marine Corps Achievement Medal, Pearl Harbor, HI

1992-93 – Navy and Marine Corps Achievement Medal, Pearl Harbor, HI

References Available Upon Request