Vice President, Operations/Organic Growth

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ChenMed
Published
May 3, 2021
Location
Miami, Florida
Job Type

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Vice President, Operations/Organic Growth

Location Miami, Florida, United States of America Category Corporate Job Id R0013462

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ChenMed is transforming healthcare for seniors. We provide big answers to big problems in health care delivery.  ChenMed is a full-risk primary care market leader with an innovative philosophy, unique physician culture and end-to-end customized technology. These things allow us to provide world-class primary care and coordinated care to the most vulnerable population – moderate- to low-income seniors who have complex chronic diseases.
                                                                                                                                                        

Through our innovative operating model, physician-led culture and empowering technology, we are able to drive key quality and cost outcomes that create value for patients, physicians and the overall health system.  Our model allows us to practice medicine the way it should be practiced. By recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients’ “face time” during each monthly appointment and help foster stronger doctor-patient relationships. Our model also drives and enhances compliance with treatment plans.

As a result of our efforts, our patients realize lower hospital admissions. Their overwhelming response to our approach is reflected in our aggressive, organic growth and net promoter scores in the low to mid 90s, which is unheard of in any industry. Read more about our results and the value of the ChenMed model.

As a company, we are making a difference in the lives of seniors and the health care system overall.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Produces, develops and refines Standard Operating Procedures (SOPs) for Regional, Market & Center Operations and other disciplines. Ensures compliance with established standards.
  • Establishes and executes benchmark Quality Assurance procedures for the efficient and effective operation of centers. Assists with legal issues as needed.
  • Designs, develops and implements ChenMed/JenCare/Dedicated medical center guidelines and protocols and ensures compliance with regards to the overall patient experience. Takes immediate action to execute improvements/changes when necessary.
  • Responsible for identifying opportunities for improvement that align to our service culture, business strategy and goals
  • Collaborates with the organization at all levels to ensure that corporate growth goals are met, which may include, but not limited to, new membership targets, broker/agent engagement, sales channel/partner development.
  • Leads team to drive continuous improvement activities across the enterprise from a clinical operations and business function perspective by integrating Lean Six Sigma principles, process re-engineering tools, and human factors concepts into the organization
  • Manages escalated patient relations and operations issues to determine proper issue resolution.
  • Builds, implements and oversees operational development strategies.
  • Collaborates with executive leadership to develop and communicate strategies to drive superior operational performance, resulting in improved healthcare outcomes.
  • Assures the respective Operations COE is a trusted resource for interim Center, Market or Regional leadership support to achieve the company’s mission and vision.
  • Oversees and facilitates learning and development of training programs that impact operations
  • Assists corporate and market Sales and Network Teams with implementing growth strategies established by the Board and/or Executive Leadership which may include building out sales policies and procedures, identifying best practices and improving sales effectiveness and efficiency.
  • Liaises as the operations development, education and training subject matter expert (SME) for all markets and COEs within the organization.
  • Constructs, develops and executes key operational strategies to ensure provider, patient, employee and regulatory expectations are met and exceeded.
  • Develops and implements operational processes and toolkits utilized by market leaders that support the structure and scalability of the organization and execution of The ChenMed Way.
  • Identifies and shares business controls and information across appropriate teams. Assures clear understanding and ownership of key scorecard metrics and measurements, as well as, total quality measures and initiatives.
  • Establishes, delivers, manages and maintains the adoption of business controls that allow the organization to quickly identify trends and potential issues to address them in a timely manner.
  • Develops and oversees service strategies in coordination with organizational goals and competencies.
  • Evaluates financial models to reduce ongoing costs.
  • Serves as an SME on select strategic initiatives to assist executives with the development of strategies and deployment plans.
  • Provide operational updates and initiatives to the CMO, COO, Founder, and COE leaders for Network, Clinical and CSE.
  • Compiles the department’s budget; monitors expenses; analyzes and takes actions on variances.
  • Performs other duties as assigned and modified at manager’s discretion.

At ChenMed,  If you are an innovative, entrepreneurial minded, over-achiever who is extremely passionate in helping people and revolutionizing Healthcare again, we are that dynamic and exciting company you are looking for!

After applying, we encourage you to "follow" us on LinkedIn (ChenMed) as well! This way you can stay informed and up to date on what’s happening around our organization and start your path to becoming part of our FAMILY!

KNOWLEDGE, SKILLS AND ABILITIES:

  • High business acumen and acuity
  • High personal accountability for achieving results, high energy and strong drive to develop him/herself while learning our business model
  • Ability to manage enterprise level profit & loss and guide others on how to maximize performance
  • Ability to influence leadership, including fellow directors, to help drive processes, strategies and adherence to proper business protocols
  • Ability to analyze data and metrics to create actionable items for leaders to optimize and implement
  • Commitment to data-driven evaluation of initiatives and service levels
  • Knowledge of DASH, RITS, MITS, HITS, Care Timeline and Workday
  • Problem-solving and project management skills; understanding the big picture while being attentive to the details required to successfully implement and execute actionable items
  • High level of personal agility; able to focus and deliver quick wins in a manner commensurate with the needs of the moment
  • Agile thinker, able to quickly transform and convert opportunities into operational successes
  • Exceptional verbal and written communication skills
  • Proven ability to build strong relationships with key organizational stakeholders and influence operational improvements
  • Able to effectively leverage business and organizational knowledge within and across functions
  • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
  • Ability and willingness to travel locally, regionally and nationwide up to 25% of the time
  • Spoken and written fluency in English
  • This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

  • Bachelor’s degree in business or Health Administration, Business Economics or a closely related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
  • Master’s degree preferred
  • A minimum of fifteen (15) years’ related work experience in an operational effectiveness/efficiency position with progressive advancement to a leadership role required;  hospital, medical clinic or a similar healthcare environment experience highly desired
  • Experience to include a minimum of ten (10) years’ direct managerial experience with full profit & loss responsibility
  • Experience managing a diverse group of expert and experienced professionals, including functional directors strongly desired

The Vice President, Operations is responsible for leadership of at least one of the following COEs: Operations – Organic Growth; Operations – Patient Experience; Operations – Talent Development; Operations – Performance Improvement; Operations - Transformation. The incumbent in this role works in close collaboration with the leaders of the various regional & market teams as well as other COE groups to refine, enhance, redevelop and standardize current operations practices, processes and procedures within our organization across the JenCare, ChenMed and Dedicated groups. He/She manages a team of direct reports that together support the successful performance of our existing and new markets resulting in positive outcomes of all employees at the centers. Incumbents’ qualifications and capabilities should allow for potential rotational assignments in two or more of these roles over time while preparing for future positions with increased responsibility. Specifically, we are seeking an impact leader who is an agile learner and could expect to move into Regional President role within the next 2-3 years.

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Life at ChenMed

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Culture We’re working together to build strong communities inside and outside.
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Benefits ChenMed sees the whole person and looks to support your well-being.
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Meet Our Team

Nestor Arias
“I love that I get to teach our clinicians and non-clinicians things that I am passionate about...I also love working for a company that truly improves the quality of life for our seniors.” Nestor Arias, Senior Training Specialist
“I truly love ChenMed’s vision and mission. It’s the right way to treat patients and the way I treat my family.”

David Guerra MD, Medical Director

David Guerra MD
Backy Miller
“I came to ChenMed because it fulfills my purpose as a person. Those who work for this company are very special, and they have the opportunity to do something life-changing.” Lynette Acosta, Center Manager
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