Day shift and every other Saturday and Sunday
Job Summary: The Telehealth Nurse is an experienced Registered Nurse who provides a wide range of nursing telehealth services to the general public and referral communities. This position follows the American Academy of Ambulatory Care Nurses (AAACN) Telehealth Nursing Practice Standards. It requires critical thinking and operational knowledge of the nursing process to provide appropriate nursing clinical advice to patients. This department utilizes a multidisciplinary team approach to successfully collaborate with patients, providers, internal staff, and the community. The department is open 24 hours per day, 365 days per year, and requires scheduling flexibility to support departmental staffing.
Education/Experience: Graduate of an accredited school of nursing for Registered Nurses, BSN preferred; minimum of three years medical-surgical hospital experience; varied experience required, preferably, ambulatory settings, pediatrics, emergency department; previous telephone nurse triage experience also preferred.
Reports To: Clinical Services Manager
Licensure, Certification and/or Registration: Current licensure to practice as a Registered Nurse in the state of North Carolina; BCLS certification required unless CPR skill demonstration is medically contraindicated; valid driver’s license.
1. Adheres to general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building.
2. Provides telehealth nursing through the Call Center.
3. Provides nurse triage services to patients of the health system and community physician practices.
4. Provides clinical services such as health care advice, education, and physician referrals to the community and Medical Center patients.
5. Interacts with coworkers in an effective, positive and professional manner to encourage a cohesive work environment.
6. Makes outbound calls to patients discharged from the Health System to identify issues that may lead to unnecessary readmissions with the goal of improving clinical outcomes and customer satisfaction.
7. Communicates with other individuals and providers within the Health System to ensure the patient needs are addressed.
8. Acts as a patient navigator and advocate for newly discharged patients who call with questions or concerns.
9. Demonstrates responsibility for professional and personal development.
Excellent telephone speaking voice and listening skills
Excellent knowledge of the nursing process and critical thinking skills
Excellent customer service skills
Previous experience with clinical telephone triage or experience with a nursing call center
Experience in multidisciplinary team collaboration preferred
Ability to perform an accurate patient assessment based upon verbal cues in a timely manner
Basic computer skills with ability to navigate within multiple screens comfortably.
Excellent organizational skills and the ability to work within a fast paced environment
Clean, comfortable environment
Moderate noise environment
Subject to stressful situations
Subject to irregular hours
Subject to emergency/crisis situations
Subject to multiple calls and inquiries
0% 35% 65%
to to to
35% 65% 100% N/A Activity
X Reaching with arms
X Finger and hand dexterity
Lifting, carrying, pushing and or pulling:
X 20 lbs. maximum
X 50 lbs. maximum
X 100 lbs. maximum
To apply for this position, please click on the "Apply Now" button on this page. You must complete the application process and then submit your application by clicking on the "Submit" button located at the bottom of the page titled "Submit Online Application". You will receive the following message once you hit the submit button: "You have successfully submitted your job application".
Computers are available for applying within the lobby of the Human Resources Department located at 1920 West First Street, (on the corner of Miller and First Street) Winston-Salem, North Carolina 27104. You may also call our office for assistance at (336) 716-6464. Office hours are Monday-Friday, 8:00am-5:00pm.
If you are an individual with a disability and need reasonable accommodation to participate in the application process, please contact our Supervisor of Office Services by phone (336) 716-3367 or email at firstname.lastname@example.org.
It is the policy of Wake Forest Baptist Medical Center to administer all educational and employment activities without discrimination because of race, sex, age, religion, national origin, disability, sexual orientation, gender identity or veteran status (except where sex is a bona fide occupational qualification or a statutory requirement) in accordance with all local, state, national laws, executive orders, regulations, and guidelines.