Job Summary: The Telehealth Nurse is an experienced Registered Nurse who provides a wide range of telehealth services to the general public and referral communities. This position follows the American Academy of Ambulatory Care Nurses (AAACN) Telehealth Nursing Practice Standards. It requires critical thinking skills and an operational knowledge of the nursing process to provide appropriate nursing clinical advice to patients. This department utilizes a multidisciplinary team approach to successfully collaborate with patients, providers, internal staff and the community. The department is open 24 hours per day, 365 days per year, and requires scheduling flexibility to support departmenttal staffing.
Education/Experience: Graduate of an accredited school of nursing for registered nurses, BSN preferred; minimum of 3 years medical-surgical hospital experience; varied experience required, preferably ambulatory settings, pediatrics, emergency room, previous nurse triage experience preferred.
Reports To: Clinical Services Manager
Licensure, Certification and/or Registration: Current licensure to practices as a Registered Nurse in the state of North Carolina; BCLS certification required; ,valid driver’s license.
- Adheres to WFBH standards to promote a positive work environment through effective and professional communication skills, interpersonal relationships, and team building.
- Provides telehealth nursing services to diverse populations in the health system.
- Places outbound calls to patients with the goal of improving clinical outcomes and promoting patient/customer satisfaction.
- Communicates and collaborates with other individuals and providers within the health system.
- Advocates for patients and families.
- Demonstrates responsibility for professional and personal development.
- Interacts with coworkers effectively, positively, and professionally to facilitate a cohesive work team.
- Communicates and demonstrates behaviors that align with the principles of diversity and inclusion.
- Previous experience with nurse telephone triage or within a nursing call center preferred
- Excellent customer service skills
- Experience in multidisciplinary team collaboration
- Ability to accurately perform telephone nursing patient assessments in an efficient manner using standardized nurse triage guidelines while incorporating critical thinking
- Excellent verbal and written communication skills
- Basic computer skills with the ability to navigate multiple systems comfortably
- Excellent organizational skills and the ability to work within a dynamic environment
- Primarily remote: In the event of technology failures while working remotely, must be able to report on site within a designated time frame, and to report on site at the request of leadership. There is potential for the role to transition from remote to performing work duties from a designated work site.
- Subject to stressful situations
- Subject to emergency/crisis situations
- Subject to multiple calls and inquiries
- Requires the ability to successfully multi-task and to navigate competing priorities
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to to to
35% 65% 100% N/A Activity
X Reaching with arms
X Finger and hand dexterity
Lifting, carrying, pushing and or pulling:
X 20 lbs. maximum
X 50 lbs. maximum
X 100 lbs. maximum
To apply for this position, please click on the "Apply Now" button on this page. You must complete the application process and then submit your application by clicking on the "Submit" button located at the bottom of the page titled "Submit Online Application". You will receive the following message once you hit the submit button: "You have successfully submitted your job application".
Computers are available for applying within the lobby of the Human Resources Department located at 1920 West First Street, (on the corner of Miller and First Street) Winston-Salem, North Carolina 27104. You may also call our office for assistance at (336) 716-6464. Office hours are Monday-Friday, 8:00am-5:00pm.
If you are an individual with a disability and need reasonable accommodation to participate in the application process, please contact our Supervisor of Office Services by phone (336) 716-3367 or email at firstname.lastname@example.org.
It is the policy of Wake Forest Baptist Medical Center to administer all educational and employment activities without discrimination because of race, sex, age, religion, national origin, disability, sexual orientation, gender identity or veteran status (except where sex is a bona fide occupational qualification or a statutory requirement) in accordance with all local, state, national laws, executive orders, regulations, and guidelines.