POSITION SUMMARY

The Supervisor assumes responsibility to manage the shift to shift operations of the department to provide high quality work in a safe environment. The Supervisor aids to develop staff; collaborates with multidisciplinary professionals; and provides service excellence. This individual remains competent in the area of practice and is able to take on staff assignments as needed.

The Supervisor assists the Manager with but not limited to:

1. Workforce planning;
2. Establishing and implementing standards for practice and maintain authority, accountability and responsibility for staff in their area of responsibility;
3. The ongoing support and cultivation of a culture of shared decision making;
4. Budgeting and planning.

Supervises the operations and staff: Supervises Patient Access daily activities. Assists Manager with overall training and quality management of the Patient Access Department to include Point of Service Registration areas.  Provides supervision, education support, and assists the Manager with special projects.

LEADERSHIP VALUES

The MNH Leadership Values we are striving to emulate:

1. Respect, appreciation and caring for all-positive outlook
2. Initiative, achievement oriented, drive for excellence and continuous improvement; perseverance and ability to see the big picture
3. Teamwork and support for others; interdependence and commitment to the collective; system success as opposed to individual achievement or credit
4. Open, respectful, candid communication; handles conflicts and differing points of view directly; doesn’t shy away from difficult issues or conversations
5. Stewardship of resources and passion for efficiency
6. Ownership of actions and results focused
7. Resilient; adaptable to change; perseveres in the midst of challenges
8. Courage

MINIMUM REQUIREMENTS

Education:

1. Bachelor Degree or equivalent combination of education and/or experience.
2. Medical Terminology training. If no prior medical terminology training/experience must satisfactorily complete a Medical Terminology course within three months of start date.

Experience:

1. Three years previous healthcare related or public contact and customer service experience required.
2. Three years supervisory experience preferred.
3. Microsoft Word and Excel experience required.
4. Meditech system experience preferred.
5. Statistical reporting experience preferred.

Knowledge, Skills, Abilities:

1. Ability to perform all duties of the Patient Access Department.
2. Demonstrated leadership and interpersonal skills.
3. Ability to work effectively under stressful situations.
4. Demonstrated oral and written communication skills.
5. Must have the ability to organize and prioritize workflow.
6. Ability to function in an independent manner with little or no need for direct supervision.
7. Effectively communicates verbally with patients, physicians, visitors, co-workers and supervisors.
8. Ability to document data and other information.
9. Ability to read and interpret written communication.
10. Ability to speak, read, and write the English language.
11. Conducts business in a professional and cordial manner that upholds the integrity and reputation of Mount Nittany Medical Center.
12. Knowledge of human resource laws and regulations as they relate to the management of staff.

License/Certification/Registration:

1. Current, valid Pennsylvania Driver’s License.

SUPERVISION RECEIVED

Receives minimal supervision from the manager. Performs all duties in an independent manner.

SUPERVISION GIVEN

Supervises the activities of assigned employees.

ESSENTIAL FUNCTIONS

1. Supervision
   1. Financial Stewardship: ensure productivity standards and effective efficient use of resources
   2. Human Resource Skills: evaluate staffing needs and patterns
   3. Performance Improvement Skills: monitor patient safety & ensure reporting when necessary; participate in root cause analysis; promote workplace safety; maintain survey and regulatory readiness; just culture; and promote intra/interdepartmental communication
   4. Foundational thinking skills: apply systems thinking knowledge as an approach to analysis and decision making.  Utilizes leadership standard work, manage for daily improvement and other evidence based tools.
   5. Technology Skills: use of technology to support patient care delivery and decision making
   6. Change management skills: supports Director and Manager in the facilitation change through encouraging key stakeholder participation, communicate & reinforce changes, and assist in evaluation of outcomes.
   7. Appropriate knowledge: maintain knowledge pertinent to scope of responsibility and promote evidence-based practice
2. Leadership
   1. Human resource leadership skills: effective and respectful communication, performance management (conduct evaluations, assess staff, monitor fitness, initiate corrective actions, terminations, etc.); staff development and assurance of competencies; and staff retention skills and activities.
   2. Communication Skills: open, respectful, and effective, both oral and written.
   3. Relationship management & influencing behaviors: manage conflict; situation management, promote team dynamics, mentor and coach staff & peers, apply communication principles; encourage participation of staff; role model professional behavior; act as a change agent; and apply principles of self-awareness. Supports the cultivation of a culture of shared decision making.
   4. Diversity and Inclusivity: maintain and environment of fairness and equality.
3. Professionalism
   1. Personal and professional accountability: practice ethical behaviors; hold self and other accountable for respectful and professionalism; and promote and role model lifelong learning.
4. Technical
   1. Trains new employees to all Registration areas.
   2. Assists with maintaining overall quality management ensuring accurate registrations to have a positive impact on Revenue Cycle.
   3. Assists with maintaining registration reference and training material.
   4. Performs KRONOS activities.
   5. Keeps Patient Access Management team informed of department activities, needs and problems on an ongoing basis.
   6. Assists with implementation of new products/processes.
   7. Leads team to meet established goals.
   8. Serves as a positive role model.
   9. May collect and report statistical information essential for meeting team goals.
   10. Completes all assignments and projects in an organized, timely manner using project management and reporting techniques.
   11. Maintains the confidentiality of all records and information received in course of job in accordance with HIPPA guidelines.
   12. Adheres to philosophy of Improvement through Innovation (ITI) and participates as requested.

NON-ESSENTIAL FUNCTIONS

Performs related and miscellaneous duties as assigned.