Senior Patient Relations Specialist
Support the mission, vision and values of Luminis Health and strive to continuously improve the quality and patient and family experience by: 1) listening to and advocating for our customers regarding their concerns 2) identifying opportunities for improvement based on trends in patient and family feedback and, 3) acting as liaison between Luminis Health consumers and the organization's administration, staff and physicians.
Bachelor’s degree (healthcare-related field highly preferred)
Minimum of 3 years of acute hospital or customer service management experience
Expertise in patient experience or patient advocacy required
Conflict resolution, critical incident and communication training/certification/experience required
Bilingual skills are preferred but not required
Proven skills in effectively processing grievances and complaints required (acute hospital setting preferred)
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Physical Demands – Light
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your executive may assign other duties as deemed necessary.