Senior Applications Analyst, ASAP

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Wake Forest Baptist Health
July 6, 2021
Wake Forest, North Carolina
Job Type


Senior Applications Analyst, ASAP  "Job Details"

Winston-Salem, NC, United States

Job Identification


Job Category

Information Services


  • Medical Center Blvd, Winston Salem, NC, 27157, US

Posting Date

07/05/2021, 10:11 AM

Job Description

Full Time


JOB SUMMARY: Responsible for understanding in-depth cross department workflows and partners with customers to recommend system optimization opportunities and translates the opportunity into effective enhancements. Vital in the deployment of new workflows with business partners and measures post implementation effectiveness. Mentors others on the application team while working collaboratively with our customers to bring cutting edge technology to the department and ensuring that our customers are satisfied. Works closely with the Manager and Technical Lead in the coordination of new projects from development to successful implementation. Interfaces with all areas of Information Technology and Services and ensures team interfaces with other ITS teams to keep customer and patients as the number one focus.


EDUCATION/EXPERIENCE: Bachelor's degree or an equivalent combination of education, certification, and experience. Five years of relevant configuration/programming experience. Experience in a healthcare or healthcare related environment preferred.


LICENSURE, CERTIFICATION, and/or REGISTRATION: Epic certification or relevant training in the applicable system(s) required.



  1. Evaluates end user workflows. Meets with operational partners, and team members to collect feedback on workflows and systems. Recommends changes to optimize operational functions that deliver better customer experiences and increase organizational efficiency, effectiveness, and productivity.
  2. Identifies and recommends the implementation of new functionality that supports the organization?s mission. Demonstrates functionality to operational partners as requested.
  3. Understands and translates the business functionality into system configuration and workflow validations.
  4. Develops build plans with the Manager and the Technical Lead. Tracks build progress and provide regular project updates to management, project managers and operational stakeholders.
  5. Leads large groups to make key decisions.
  6. Completes complex build/configuration activities to support operational workflows and business processes. Develops, documents, and deploys new workflows with operational staff. Measures the results of new workflows to gauge their effectiveness.
  7. Mentors other team members and disseminates knowledge to foster the growth of those around them.
  8. Participates in cross-functional projects and is able to provide design information crossing applications.
  9. Coordinates cross application testing to ensure up and downstream implications are mitigated.
  10. Achieves in-depth knowledge of software to serve as a bridge between end users and vendor implementation and support staff. Responds to vendor's technical questions.
  11. Adheres to departmental change, problem, and incident processes. Communicates with colleagues to coordinate change management activities and completion of tasks.
  12. Provides on-call application or advanced troubleshooting support as requested.
  13. Aids trainers when needed.
  14. Submits project status updates/reports to management and technical leads. Completes assigned tasks on schedule and updates the associated task record. Provides regular project updates to stakeholders.
  15. Records time spent on projects to meet documentation requirements.
  16. Serves as administrative backup during the Manager's absence, if requested.


SKILLS/QUALIFICATIONS: Excellent oral, written, and interpersonal and communication skills with an emphasis on customer service Knowledge of physician practice/healthcare professional services, billing requirements, hospital administration and/or processes Ability to communicate on a professional level with customers and staff Strong MS platform knowledge including Windows Server and MS Office Ability to work in a fast paced work environment while maintaining a high level of quality Demonstrated ability to take direction from management Apply updates, upgrade and migrate environments based on technical documentation Accurate and logical problem solving, troubleshooting, and analytical skills. Strong initiative and proven ability to work independently with limited supervision Strong knowledge of security concepts, granting and removing user permissions


WORK ENVIRONMENT: Fast paced Subject to varying and unpredictable situations Subject to interruptions Occasionally subject to long and/or irregular hours Occasional travel required


About Us

Wake Forest Baptist Health and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

Wake Forest Baptist Health ( is a nationally recognized academic health system in Winston-Salem, North Carolina, with an integrated enterprise including educational and research facilities, hospitals, clinics, diagnostic centers, and other primary and specialty care facilities serving 24 counties in northwest North Carolina and southwest Virginia.

It comprises: a regional clinical system with more than 300 locations, 2,100 physicians and 1,535 acute care beds; Wake Forest School of Medicine; and Wake Forest Innovations, which promotes the commercialization of research discoveries and operates Innovation Quarter, an urban research and business park specializing in biotechnology, materials science and information technology.  Wake Forest Baptist’s clinical, research and educational programs are consistently ranked among the best in the country.

About the Team


Wake Forest Baptist Health's mission is to improve the health of our region, state and nation by:

  • Generating and translating knowledge to prevent, diagnose and treat disease.
  • Training leaders in health care and biomedical science.
  • Serving as the premier health system in our region, with specific centers of excellence recognized as national and international care destination.


Wake Forest Baptist Health is a preeminent learning health system that promotes better health for all through collaboration, excellence and innovation.



  • Demonstrate the highest standards of patient-centered care, education, research and operational effectiveness


  • Responsive to the physical, emotional, spiritual and intellectual needs of all


  • Cultivate selfless contribution for the greater good


  • Demonstrate fairness, honesty, sincerity and accountability


  • Demonstrate respect for and inclusion of all backgrounds, identities, experiences, and perspectives


  • Foster mutual respect, facilitate professional growth and mentorship, and reward teamwork and collaboration


  • Promote creativity to enhance discovery and the application of knowledge


  • Embrace a culture of reliability through better process design and accountability

Patient and Family Promise

We promise to:

  • Keep you safe.
  • Care for you.
  • Involve you and your family.
  • Respect you and your time.

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