Rep-Customer Service

Written by spartanburg - - Comments Off on Rep-Customer Service
Spartanburg Regional Medical Center
June 21, 2021
Spartanburg, South Carolina
Job Type


Rep-Customer Service

  • Spartanburg, SC
  • Spartanburg Medical Center
  • Laboratory Administration
  • Per Diem - Weekends - 6:30am - 5pm
  • Administrative/Clerical
  • Job Grade 008
  • Req #: 40012


Position Summary

The Lab Customer Service Rep. receives and initiates telephone calls from internal and external lab clients.  Utilizes appropriate computer systems for testing/ordering and other information to address client questions.  Faxes and copies test results.  Provides prompt, accurate, friendly and quality customer service.  Compliance - understands and complies with the Code of conduct and department policies, procedures and regulations.  The Customer Service Representative must be able to do other assigned duties.


Minimum Requirements


  • High School graduate or equivalent


  • Previous work in a laboratory setting; medical terminology


  • N/A

Preferred Requirements

Preferred Education

  • N/A

Preferred Experience

  • N/A

Preferred License/Registration/Certifications     

  • N/A

Core Job Responsibilities

  • Must be able to provide and understand the specific communication, developmental and treatment needs of patients, families, and visitors ranging in age from neonate-birth to geriatric.
  • Must be able to maintain accurate records.
  • Must be able to withstand the stress and demands of an active position while responding calmly and efficiently in crisis situations.
  • Must be able to work as a team member, demonstrating good interpersonal skills.
  • Must be able to communicate professionally with physicians, management and staff.
  • Must be able to participate in courier pick-up service on SMC campus
  • Must be able to fill supply orders
  • Whiles these standards are intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Additional Information

Spartanburg Regional is an integrated healthcare system that provides care from birth to hospice. As a a partner with the community for 90 years, we have earned a reputation for technological excellence. With more than 5,600 employees, Spartanburg Regional prides itself in being one of the most recognized healthcare facilities in Upstate South Carolina. A long list of accolades and accomplishments keep our employees proud. We believe the pride and quality in our organization is the result of a focused effort of our staff and resources.



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