Job ID: 84581
Area of Interest: Clerical
Location: Cheverly,MD US
Hours of Work: 3:00 pm – 11:30 pm
Job Facility: University of Maryland Capital Region
Employment Type: Full Time
What You Will Do:
The Referral Coordinator accepts calls from physicians for patients being transferred to Prince George’s Hospital Center from physician offices or hospitals for a higher level of care in trauma services, surgical services, cardiac services, and critical care services.
The following job description covers the most significant duties performed, but does not exclude other work assignments not mentioned PRIMARY RESPONSIBILITIES
1. Referral Coordinator is responsible for:
A. Identifying patients’ needs prior to and during transport.
B. Facilitates effective transition of patients between referring and receiving institutions.
C. Works effectively with the multidisciplinary team for correct patient placement.
D. Consistently gives thorough reports which accurately reflect patient status to other team members.
E. Utilizes available resources within and outside the institution for the purpose of providing comprehensive transport.
F. Incorporates feedback from team members into improvements in operations which support patient transport.
G. Coordinates communication between medical staff.
H. Communicates regularly with medical and nursing staff to address any special needs of the unit required for patient care.
I. Maintains documentation of department activities, regularly, for reporting purposes and
for modification and improvement of department operations.
J. Compiles productivity reports, including individual employee and departmental
K. Reviews call tapes with Director for quality of communication.
1. Greets customers in courteous, friendly, respectful and professional manner at all times, including
maintaining eye contact when appropriate.
2. Follows communication protocols to both internal and external customers, including introducing him/herself
with job title and experience, asking open ended questions, such as “How may I be of help to you?” using
the customer’s name as soon as it is learned.
3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate
4. Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
5. Provides assistance and offers help immediately, including finding someone else to meet the request, if
unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the
person will provide excellent service.
6. Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.
Commitment to Co-Workers:
1. Offers assistance to colleagues and other departments when needed.
2. Takes responsibility for solving problems regardless of origin; completes assignments and respect deadlines.
What You Need to Be Successful:
Life Support Certification: (Check all that apply)
Basic Life Support – Health Care Provider (BLS-HCP) Advanced Cardiac Life Support (ACLS)
Pediatric Advanced Life Support (PALS) Neonatal Resuscitation Program (NRP)
Education/Knowledge (see attached explanation sheet)
Attained Level: Entry level
Completed Course Work/Program: Certificate
Experience (years): Required: 1 – 3 years Preferred: [drop down menu]Experience (describe required & preferred): 3-5 years of experience as an EMT or clerical specialist
Microsoft Office Suite Skill Level (see attached explanation sheet)
Word: Basic Excel: Basic
PowerPoint: Not applicable Access: Not applicable
Working knowledge of ICD-9 (Medical Coding)
Basic knowledge and working experience with Medical Terminology
Standard Office Equipment (list): Recorded telephone line, computer
Medical Equipment (list):
Communication Skills & Abilities (see attached explanation sheet)
Select highest applicable level: Advanced Skills Represent Hospital/Company
Bilingual: Required Preferred Language:
Problem Solving/Analytical Skills & Abilities (see attached explanation sheet):
Level of Supervision Required
Contacts Inside & Outside Facility/Corporation (see attached explanation sheet)
Within/Outside Co.; Considerable Tact/Discretion
Transportation (Work-related) (see attached explanation sheet)
Business Travel Outside of Region
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. EEO IS THE LAW
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