Receptionist Family Medicine

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LifePoint Health
Published
June 14, 2021
Location
Ishpeming, Michigan
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Receptionist Family Medicine in Ishpeming, MI at UP Health System- Bell

Date Posted: 6/8/2021

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About Us

UP Health System – Bell is a thriving, community-oriented hospital that has served the residents of Western Marquette and Baraga County for more than a century. The 25-bed, critical access hospital offers dedicated birthing suites, acute care and swing bed rooms. A new, state-of-the-art facility was built in 2008, with 10 physician practices in specialty clinics adjoining the hospital for patient convenience and satisfaction. The hospital is physician-staffed 24 hours a day. For more information on UP Health System- Bell please visit: http://www.lifepointhealth.net/serving-communities/our-communities/up-health-system-bell

Job Description

UP Health System - Bell

The Receptionist is responsible for providing general office support with a variety of clerical activities and related tasks. The Receptionist will be responsible for answering incoming calls, directing calls appropriately, registering patients, collecting co-pays, directing and scheduling patients and visitors, acting as a liaison between patients and medical support staff, as well as assisting patients with check out. The Receptionist is also responsible for the management of medical records and coordination with others both within and outside the organization and to assure that records are complete and accurate. These duties facilitate the sharing of medical records with other HIPAA compliant providers and organizations.

Follow established policies and procedures, objectives, safety standards, and sensitivity to confidential information.

Greets patients and visitors in a prompt, courteous, and helpful manner.

Registers patients, verifies and updates necessary information in medical record, as needed and collects co-pays as appropriate.

Maintains appointment schedule and follows office scheduling policies.

Answers telephone, directs calls and messages as appropriate, and provides information/routine information in accordance with established procedures, as needed.

Processes incoming and outgoing mail and correspondence.

Receives lab reports, dictations, x-rays, and other reports both electronically and on paper and distributes appropriately.

Scans required documents into the Electronic Medical Record (EMR) and indexes such documents to the appropriate part of the EMR.

Purges obsolete records and records that have been scanned into the EMR and files them appropriately.

Retrieves records that have been sent to storage as requested by the provider.

Sends requested records, either through copying or electronically as appropriate, to other providers and other HIPAA-compliant agencies as requested.

Destroys outdated records following established procedures for retention and destruction.

Maintains work area in a neat and orderly manner.

Attends meetings as required.

Maintains confidentiality in accordance with HIPAA regulations.

Support the culture of service excellence throughout the organization.

Actively seek ways to demonstrate a commitment to continuous improvement and participate in professional development opportunities.

Performs other related duties as assigned or requested.

Completes annual educational requirements.

Nonessential Functions

Computer and/or keyboarding skills required.

Exceptional human relations skills, effective oral, listening, and written communication skills, excellent interpersonal skills with customers of various backgrounds.

Excellent organizational abilities.

Demonstrated teamwork skills.

Ability to deal with change.

Demonstrates a positive attitude towards initiating continuous improvement.

Ability to respond appropriately even in challenging situations.

Ability to work without direct supervision.

Ability to examine documents for accuracy and completeness.

Knowledge of medical records filing systems and billing procedures.

Ability to file and maintain patient records, files, reports, and other correspondences.

Job Requirements

Minimum Education High School Diploma or GED

Minimum Work Experience One year experience working in customer service. Preferred: One year experience in medical office setting Prior knowledge of medical terminology Knowledge of Athena or similar EHR preferred

LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.

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LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

"LifePoint Health" is a trade name used to refer to an organization of affiliated entities that own and operate hospitals and other healthcare providers in more than 80 communities. LifePoint Health, Inc. is a holding company only. It does not own or operate hospitals or healthcare providers and does not have any employees. When terms such as "LifePoint" or "LifePoint Health" or "we" or "us" are used herein, they refer to LifePoint Health, Inc. and its operating subsidiaries. When terms such as "hospital" or "provider" or "facility" are used herein, they refer to the hospitals or other healthcare providers that are wholly owned and operated by subsidiaries of LifePoint Health, Inc. Finally, when terms such as "LifePoint employees" or "our employees" are used herein, they refer to individuals employed by subsidiaries of LifePoint Health, Inc.

Positions identified are with subsidiary hospitals and subsidiary physician practices of LifePoint Health, Inc. Similarly, recruitment and placement services for these positions are conducted by subsidiaries of LifePoint Health, Inc. Any applications received will be directed to the applicable entities.

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