Radiology Service Coordinator

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University of Maryland Medical System
May 20, 2021
Baltimore, Maryland
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Radiology Service Coordinator

Job ID: 88687

Area of Interest: Clerical

Location: Baltimore,MD US

Hours of Work: 8 am to 4:30 pm

Job Facility: University of Maryland Medical Center

Employment Type: Full Time

Shift: DAY

What You Will Do:

Radiology Service Coordinator

Full Time-Day 8a-4:430p

Baltimore, Maryland


We are looking for a talented Radiology Service Coordinator to join our team here at University of Maryland Medical Center, Downtown Campus.

At the University of Maryland Medical Center (UMMC/MTC), a designated Magnet facility, we are a team. Nurses and doctors, specialists and therapists, and security professionals work shoulder-to-shoulder to give our patients and visitors the care they deserve. We take time to celebrate each other’s contributions and treat each other with respect by valuing each other’s ideas and opinions. Ultimately, we support each other’s growth. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work!


Principal Responsibilities/Tasks


  1. Develops and maintains a computer database of all patient appointments and follow-up information.  Maintains a procedure log and utilizes data for report purposes.  Follows protocols in order to schedule patient follow-up appointments; sets appointments and notifies patients.
  2. Creates forms, spreadsheets and processes to ensure that there is meticulous follow-up of patients and documentation of all communications.  Carries out patient follow-up process; determine need for follow up visits based upon the patients’ radiologic procedure and consult notes. Enters and schedules follow-ups into the patient appointment database.  Conveys results of follow up studies to patient and attending radiologist. Notifies radiologist of unanticipated abnormal results.
  3. Ensures that the radiology “Completed Chart Checklist” is completed for each patient. Develops new processes or modifies current processes to promote efficiency.
    1. Assembles and files patient charts for each consulted patient. Assembles a preliminary chart for each patient scheduled for a radiologic procedure. Pulls daily preliminary charts for patients five days prior to scheduled procedure date.    Ensures interventional radiology chart is given to radiologist or radiology CRNP/PA two days prior to procedures.  Draws attention to any anticipated problem or pending issues.
    2. Follows-up on missing chart information.  Contacts patients and referring physicians’ offices to determine progress of evaluations.  Obtains and updates chart by contacting physician offices and laboratories to obtain History and Physical, and laboratory results; places results in the interventional radiology chart.  Reviews charts for completeness. Contacts referring physicians’ offices about incomplete charts and the possible need for postponement.
    3. Collects faxes and mail.  Takes appropriate action or seeks appropriate guidance to respond. Places pertinent information into patient’s file.
    4. Records all e-mail and telephone correspondence from patients and physicians; includes in patient’s radiology chart, or documents and files communications in written format. Copies medical information in charts for follow up visits and files appropriately.
    5. Reviews radiologic reports, and referring and consulting physicians’ notes, takes appropriate action based on the content.  Reviews radiologic procedure notes in order to timing of follow-up tests and clinic visits, and takes initiative to schedule such tests and appointments appropriately.
    6. Coordinates radiology services according to patient’s arrival time ensuring patients receive required services.
    7. Completes authorization and approval forms and information required by insurance companies for approval.  Ensures insurance approval is obtained prior to procedure date.
  4. Completes and date stamps lab, imaging, ECG, X-ray and other test requisitions according to “Diagnostic Studies Request Form.”  Completes additional requests from Nurse Practitioners, Physician Assistants, Radiologists and other physicians.
  5. Relays patient diagnoses to Radiologists based upon information provided by referring physicians.  Schedules, orders and coordinates the required tests and consultations.
  6. Forwards or phones in prescriptions for medication at the Radiologist’s direction, or per treatment protocols.
  7. Maintains and organizes records that include copies of all consents and amendments.  Maintains and updates regulatory binders; including coordination and follow up of amendments and responses to Institutional Review Board queries.
  8. Completes and forwards disability paperwork for patients as necessary.   Maintains and updates physician billing sheets for radiologic procedures.  Coordinates and arranges coverage for scheduled as well as emergent interventional procedures at affiliated hospitals such as Good Samaritan, Mercy and Maryland General hospitals.
  9. Responds to telephone calls, general questions and email about the hospital and radiology procedures.


As a Radiology Service Coordinator  at UMMC/UMMC Midtown, you’ll experience:

  • A supportive and collaborative work environment
  • A comprehensive benefits package including health, vision and dental coverage including prescription drug coverage, Tax-Free Savings Plans and more!
  • A highly competitive wage scale: Annual merit increases and a base wage scale that is measured against to market standards.



What You Need to Be Successful:

Education and Experience

  • High School Diploma or equivalent (GED) is required.  Associate’s Degree in Business or Healthcare related field is preferred.
  • Three years of scheduling and/or registration experience is required, preferably in a surgical office setting. Must have radiology and medical terminology knowledge.
  • Three years of database experience.  Proficiency in Microsoft Word, Access and Excel

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.



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We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. EEO IS THE LAW

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