Program Manager

Written by Matrix Providers - - Comments Off on Program Manager
Matrix Providers
November 15, 2021
Denver, Colorado
Job Type


Program Manager

Department: Program Management - Central Region Location: Denver, CO

Matrix Providers - Caring for America's military family Serving America's military family by aligning exceptional healthcare workers with rewarding career opportunities.

We are hiring for a Program Manager to join our corporate team working from their home-based office. The Program Manager will help ensure clients receive exceptional service while supporting Matrix employees at multiple client facilities. In this role, you will foster relationships and implement service strategies to increase business while providing a positive experience for clients and Matrix staff.

This individual will need to interact daily with the customer, the team, and fellow employees to ensure everyone is working together cohesively to meet deadlines and accomplish tasks as outlined within the terms of the contract. The Program Manager will engage client and field staff to demonstrate our core capabilities and present our emerging developments to help “brand” our company culture to secure new efforts.What do we look for?Associates degree or equivalent military experience required.

  • 2 years of proven experience in a leadership role is required, 3 years in a customer-facing position.
  • Excellent communication skills and the ability to anticipate the needs of the customer and field staff.
  • Strong analytical and problem-solving skills, with the ability to make sound, unbiased judgment calls.
  • Innovative and creative thinking ability to ensure Matrix is providing cutting-edge client experience.
  • rior knowledge in Government contracting and/or military is a plus
  • Capable of reprioritizing efforts to meet dynamic workload and flexibility to manage multiple concurrent priorities.
  • Ability to work independently and in a team environment with all employee levels in the company.
  • Must have a positive, can-do mentality.

What will you do?

  • Interact with clients regularly to build and maintain relationships while ensuring their needs are met. Provide administrative, technical, and logistical support to designated Program Manager (PM).
  • Develop and maintain working relationships with all Matrix staff at client facilities to ensure an increase in employee satisfaction and a continued decrease in attrition.
  • Coach and support the development of Matrix staff, effectively communicate opportunities to client and Matrix leadership.
  • Resolve complex problems with client and Matrix staff in a timely and professional manner.
  • Provide clear and direct communication to customers.
  • Learn JAMIS and Paycom and become a Subject Matter Expert (SME) on the system in order to properly support the PM and the workforce.
  • Manage field staff to pre-designated KPIs.
  • Maintain compliance with contract policies and procedures.
  • Participate and attend site visits as requested.Document, propose and implement business process improvements

What do we offer?

  • Excellent financial package designed to attract compassionate, top performers.
  • Comprehensive benefits package to include major medical, dental, vision, and 401k.
  • Company-provided equipment to include monitors, laptop, printer, scanner, monitor, etc.
  • Flexible working environment, during core business hours. Occasional travel opportunities.


Due to contractual obligations with the DoD, Health Care Workers performing under this contract must either be a U.S. citizen, or as defined by the Department of Homeland Security, U.S. Citizenship, and Immigration Services, either a noncitizen national of the United States, lawful permanent resident of the United States, or alien authorized to work in the United States.

You will love being part of the Matrix family of Providers whose focus has been selflessly giving back to our hard-working and devoted military servicemen and women since day one. Matrix Providers has always been a proud veteran-owned company and military family supporter and is a staunch ally of our active-duty and veteran service providers.

Matrix Providers endeavors to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Hotline Number, 1-877-807-8277, TTY LINE, 385-722-8109. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Matrix Providers is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.

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About Matrix Providers

Matrix Providers MISSION Serving America's military family by aligning exceptional healthcare workers with rewarding career opportunities. PROMISE Your success is our business. NOT JUST LEADING THE WAY, LEADING THE INDUSTRY! Founded in 2010 by Dr. Bill Rivard, who is a retired Colonel and remains at the helm today, Matrix Providers serves government agencies with the commitment to improving performance in the government’s contracted medical staffing system. Since its inception, Matrix Providers has achieved an unprecedented 99.4 percent placement rate despite taking on some of the government’s most difficult requirements. Matrix Providers’ founding principles were to anticipate growing shortages in the supply of quality health care workers and reinforce the government’s access to them in support of the nation’s military, families, and veterans. To do this, Matrix researches, imports, and adapts the best commercial staffing industry practices to the government sector. Ranked by Staffing Industry Analysts in 2017 as the 5th fastest-growing United States staffing firm, Matrix Providers' executive leadership has been repeatedly called upon to speak at national staffing industry events. Matrix’s CEO, Dr. Bill Rivard, is a 2018 Staffing 100 honoree, as named by the Staffing Industry Association (SIA) in its annual list of North America’s top 100 staffing industry influencers. Trusted by the Department of Defense (DoD) for constructive industry feedback on acquisition strategies, as well as to fill some of its most important medical positions, the DoD has consistently given Matrix Providers high ratings in quality management and customer service since 2012. Matrix Providers is headquartered in Denver, Colorado, and employs hundreds of corporate and clinical staffing professionals across the country. From the Outer Banks of North Carolina to the west shore of Oahu, Hawaii, Matrix Providers' corporate staff covers 4,961 miles and six time zones. We’re never far away, in time, place, or commitment.

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