Program Analyst ESP

Written by jtranford - - Comments Off on Program Analyst ESP
Harbor Health
February 17, 2021
Mattapan, Massachusetts
Job Type


Program Analyst ESP


Mattapan, MA, US

YesterdayRequisition ID: 1530

The Program Analyst for the Elder Service Plan (ESP) plays a key role in program development and improvement. The day to day responsibilities of the Program Analyst will vary depending on active projects, and includes data preparation and analysis, administrative clinical functions, and project management to improve ESP clinical operations. The role includes both independent tasks and collaboration with groups across ESP.

The ideal candidates for this role excel at relationship-development, are self-starters and love to learn; they enjoy problem-solving and love getting things done. This person will join ESP leaders at the forefront of new programmatic initiatives, giving this individual a unique perspective into operations of a Program for All-inclusive Care for the Elderly (PACE). This person will work closely with the Senior Director of Clinical Operations to prioritize workload and strategize about innovative ways to address programmatic challenges. A portion of hours can be done remotely based on operational needs.

Essential Functions: 

  • Provides project management for executive and senior leaders, including project planning, tracking milestones, completing critical tasks needed to meet deadlines, documenting and following up on action items, managing risks, etc.
  • Creates deliverables to support projects, new initiatives and improvement activities including staff and/or patient communications, materials for presentations and trainings, teaching guides, standard operating procedure documentation, and workflow diagrams.
  • Acts as a leader for small projects or work groups as needed to improve workflows while creating a collaborative and respectful team environment.
  • Learns existing and emerging technologies (e.g., messaging platforms, reporting tools); provides support and subject matter expertise to staff for troubleshooting, Q&A, one-on-one training, etc.
  • Works with and/or shadow members of the clinical care teams to evaluate workflow, understand issues and develop problem-solving activities.
  • Runs reports and manipulates data to support new and ongoing initiatives, and securely communicates data as needed with internal and external stakeholders.
  • Performs administrative duties, including invoice management, clinic/call schedule management, and phone triage.
  • Manages meetings, including scheduling, note-taking, planning and preparation for committees, distributing minutes, preparing agenda and materials.

Required/Preferred Education, Experience and Skills: 

  • Bachelor’s Degree in a related field, may substitute 2-4 additional years of experience for Associate’s or Bachelor’s degree
  • 4 or more years of professional work experience, two of which in a healthcare setting
  • Excellent communication skills (verbal, written, presentation & interpersonal). Must be able to interact and communicate professionally with individuals at all levels, both within and outside of the organization. Consistently demonstrates respect for people and relates to people in an open, professional, and encouraging manner
  • Computer savvy with demonstrated experience with Microsoft 365 Office Suite; advanced skill in Microsoft Excel
  • Advanced facility in spreadsheet and data management
  • Demonstrated ability to independently develop technology skills
  • Proven problem-solving and analytical skills, shows initiative and good business judgment
  • Ability to provide a high level of customer service to program participants, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving
  • Demonstrated attention to detail
  • Requires independent judgment to plan, prioritize and organize diversified workload
  • Must be able to work in a fast-paced environment with demonstrated ability to handle multiple competing priorities, tasks and demands and manage stressful situations
  • Experience with Electronic Health Records or other health technology platforms preferred

Harbor Health is an Equal Opportunity Employer M/F/V/D. 


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