Process Improvement Consultant – Center City, FT Days

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Jefferson Health
March 30, 2021
Philadelphia, Pennsylvania
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Center City, Philadelphia, PA

Full/Part Time




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The Process Improvement Consultant is part of a team of internal process improvement (PI) and project management (PM) experts working across the enterprise to deliver performance excellence coaching and project leadership.  In addition to working on broad cultural transformation, this individual will be responsible for leading complex improvement projects that deliver sustained and measurable results and support knowledge transfer of process improvement methods and practices through training and development of the workforce at all levels of the organization.



  • Leads and facilitates improvement events and projects of a complex nature with some oversight, including assessment, planning, event facilitation, and follow-up/sustaining outcomes. Meets quality standards and the production of expected deliverables during all phases of the event and project life cycle.
  • Utilizes project management skills for each initiative including: developing clear project charters, proper scoping, timeline management, data collection, and pre-project communication plans.  Keeps projects on track and key sponsors informed.  Utilizes escalation plans and countermeasures when project timelines or outcomes are at risk.
  • Provides support to Senior Process Improvement Consultant to partner with operations to develop, implement, and sustain a Management System model, thus supporting the organization’s goal deployment process. Supports the development of leader standard work for a linked checking system and a linked learning system that connects senior management work to the work of the frontlines.
  • Provides support to Senior Process Improvement Consultants who teach, mentor, and coach leadership teams in establishing and maintaining the strategic focus areas, action plans, dashboards, linked measurement system, and checking process to execute the work.
  • Provides subject matter expertise and advice on PI and PM training and content. Teaches improvement mindset and concepts for all levels of the organization through classroom, workshop, and project based coaching.
  • Facilitates with some support large projects and coaches others on using improvement methods such as; Kaizen, 5S Workshops, A3s, Standard Work, Value Stream Mapping, etc.  Serves as a subject matter expert for such tools and concepts.  Coaches and develops peers and PE staff to grow their Lean technical and consulting skills.
  • Responsible for establishing effective working relationships and communications with key executive and senior-level business and clinical leaders to position process improvement work as a key enabler to strategy to execution efforts.
  • Collects and analyzes Lean process data, identifies opportunities, develops solutions, implements improvements, and helps operational management ensure sustainability.
  • Acts as a change agent to instill process improvement culture throughout the organization. Communicates regularly with executive sponsors, team leaders, process owners, and other stakeholders about team progress toward goal achievement, critical factors and obstacles.

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson



Bachelor’s degree in business, engineering, health care or other related field required.  Master’s degree in business or healthcare administration preferred.



Lean Six Sigma Black Belt and Project Management Professional or equivalent experience

Knowledge of and experience successfully training and implementing the following tools is preferred:

  • Value Stream Mapping
  • Kaizen
  • 5S
  • Root Cause Analysis
  • Strategic and problem solving A3 thinking
  • PDSA, DMAIC, and other structured problem solving tools
  • Daily management system, including leader standard work



Five years of related work experience in Lean and Process Improvement cultures.  Three of these years should be in a dedicated Lean role.

Closing Statement

Jefferson Health delivers state of the art healthcare services to patients throughout the Delaware Valley and southern New Jersey. Jefferson (Philadelphia University + Thomas Jefferson University) provides more than 8,400 students from nearly 40 states and 40 countries with 21st century professional education. Combined, we have over 30,000 employees.


Jefferson Health, with 14 hospitals (seven are Magnet designated by the ANCC for nursing excellence) and 40+ outpatient and urgent care locations, offers a broad range of primary and complex, highly specialized care that touches the lives of more than four million patients annually. U.S. News & World Report has ranked Thomas Jefferson University Hospital among the nation’s best in eight specialties. Jefferson Health also includes the NCI designated Sidney Kimmel Cancer Center; it is one of only 70 such centers in the nation.


Thomas Jefferson University has ten colleges and three schools that offer more than 160 undergraduate and graduate programs. Our University is dedicated to inter-professional and transdisciplinary approaches to learning that offer a vibrant and expandable platform for professional education. Through this unique model, we are preparing our students for current and yet to be imagined careers.


As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.




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