Practice Representative

Written by acohen - - Comments Off on Practice Representative
Beth Israel Deaconess Medical Center
Published
November 18, 2020
Location
Boston, Massachusetts
Job Type

Description

State City Organization

Job Recommendations

Let us find jobs for you based on your LinkedIn profile.

Start Matching

 

Practice Representative

Department Description: This position is Full-Time (with Benefits) based on 40-hours per week, Day and Evening Hours required, and Rotating Saturday shifts.Founded in Boston's Dorchester neighborhood in 1972 by community residents, Bowdoin Street Health Center remains focused on providing outstanding medical care while maintaining a tradition of working with residents to identify and meet their unique health needs. The mission of the health center is to provide excellent, compassionate care to our patients and support the health of the entire community.

Job Location: Dorchester, MA

Req ID: 35522BR

Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers.

Essential Responsibilities:

  1. Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
  2. Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc.
  3. Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems. Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan. Collects required co-payments according to standards. Directs patients to next service area.
  4. Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
  5. Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. Provides patient with any relevant educational materials as indicated. Enters visit billing tickets.

Required Qualifications:

  1. High School diploma or GED required. Associate's degree preferred.
  2. 0-1 years related work experience required.
  3. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Preferred Qualifications:

  1. One year experience in a healthcare or service/hospitality environment.

Competencies:

  1. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
  2. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
  3. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
  4. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
  5. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

 

Share this Job

Working at this Location

Check out where you could be working if you apply.

View Map

Your Saved Jobs

You have not saved any jobs yet.

Similar Jobs

Sign up for our Talent Community and receive Job Alerts

 

  • Learn More

    Actor John Krasinski spreads some good news at BIDMC

  • Learn More

    BIDMC Named Top 25 Hospitals in the Nation to Work For

  • Learn More

    BIDMC recognized as a leader in “LGBTQ Healthcare Equality”

  • Learn More

    How to Apply

 

Connect With Us

EOE M/F/VET/DISABILITY/GENDER IDENTITY/SEXUAL ORIENTATION

 

Related Jobs

Comments are closed.