Practice Manager II

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Central Maine Healthcare
Published
November 16, 2020
Location
Lewiston, Maine
Job Type

Description

Practice Manager II

Surgical Specialists
FT
Day shift
8a-4:30p
Req #: 28813

Why This Role is Important to Us

The position of the Practice Manager, Physician Practice has overall responsibility of assigned of the following CMMG Practice Central Maine Surgical Associates and Central Maine Bariatrics. S/he supports the operations, policies, and initiatives of the practice and promotes the organization’s mission to provide exceptional healthcare in a safe and trustful environment.  As part of the CMMG Leadership team, S/he will assist in the development and implementation of the strategic plan and guide staff to understand and support the mission and vision of CMHC.  The Practice Manager will lead/ participate in performance improvement activities within the department with a goal to achieve best practice.

The role of the Practice Manager is to successfully monitor and maintain profitability, productivity, patient experience and staff engagement. The Manager practices in accordance with CMH’S Policies and Procedures, and HIPAA.

What You’ll Be Doing

  • Serves as the champion of the patient experience
  • Facilitates positive resolution of all patient complaints and inquiries within the required time frame.  Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a prompt resolution to the customer’s problem
  • Ensures that Patient Experience data/reports through vendor are evaluated consistently observing for positive trends and opportunities
  • Supervises day to day performance of all support staff, clinical staff, and manages practice operations in collaboration with other members of the leadership team.
  • Coordinates daily workflow and practice operations including daily huddles and provides coverage as needed.
  • Leads practice efforts to maintain a state of regulatory readiness for JCAHO, State or CMS visits.
  • Champion “excellence every day” to support infection prevention strategies and other patient safety Initiatives within the organization including Outside Eyes Visits.
  • Prepares operating and capital budgets.
  • Facilitates growth strategies such as conducting outreach, meet/greet providers, and attend community events.

What We’re Looking For

Education and Experience

  • BA Required, or combination of education and experience could be considered
  • 3 Experience working both independently and in team based environments
  • Must demonstrate reliability and accountability to the organization, team members and patients
  • Exceptional communication skills
  • Proficient with basic computer skills including use of Microsoft Office
  • Experience and proficiency in QI process and implementation preferred.
  • Ability to work under pressure with precision and accuracy and to handle multiple projects simultaneously

About Us

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western, and mid-coast Maine. CMHC's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital, and Rumford Hospital. CMHC also supports Central Maine Medical Group, a primary and specialty care practice organization with a presence in 17 Maine communities. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center, Long-Term Care facilities in Auburn and Rumford, Topsham Care Center, and other high quality clinical services.

OUR PURPOSE & VALUES:
Our mission is to provide exceptional healthcare services in a safe and trustful environment through expertise, commitment and compassion of our team members, with the vision of safe, reliable, high quality care for each patient, every day.
How do we make this happen? By creating and maintaining a culture where our values of compassion, integrity, citizenship, service excellence and community are lived out in observable behaviors during all interactions.
ABOUT CENTRAL MAINE HEALTHCARE:
Central Maine Healthcare (CMH) is an integrated healthcare delivery system serving 400,000 people living in central, western, and mid-coast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital, and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center, and other high quality clinical services.
About Central Maine Medical Center
Central Maine Medical Center (CMMC) located in Lewiston, is a Level II Trauma Center serving Androscoggin County and the surrounding region. "CMMC's Centers of Excellence" include the Central Maine Heart and Vascular Institute, the Central Maine Comprehensive Cancer Center, the Neonatal Intermediate Care Unit, and a Trauma Services Program. CMMC is also the southern Maine base for LifeFlight of Maine, the state's only medical helicopter service. Supported by the latest technologies, CMMC's skilled professionals provide outstanding care delivered with compassion, kindness, and understanding. Learn more at: www.cmmc.org.
About Bridgton Hospital
Part of Central Maine Healthcare, Bridgton Hospital serves the town of Bridgton and surrounding areas in Maine as part of an integrated regional healthcare system committed to improved access and a uniform standard of care. Bridgton Hospital was named as one of 17 top rural hospitals in the nation for the third consecutive year in 2018.
About Rumford Hospital
Part of Central Maine Healthcare, Rumford Hospital serves the town of Rumford and surrounding areas in Maine as part of an integrated regional healthcare system committed to improved access and a uniform standard of care. In 2018, Rumford Hospital was named one of 17 top rural hospitals in the nation by the Leapfrog Group; in 2016, it was designated a Pathway to Excellence® organization by the American Nurses Credentialing Center. Learn more at: www.rumfordhospital.org.
Central Maine Healthcare is equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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