Patients Accounts/Billing Supervisor

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Harbor Health
January 13, 2021
Mattapan, Massachusetts
Job Type


Patients Accounts/Billing Supervisor


Mattapan, MA, US

YesterdayRequisition ID: 1449

The Patient Accounts Supervisor is responsible for the overall day-to-day operations and functions of the Patient Accounts Office and will provide coverage for the Patient Accounts Manager as needed.

Essential Functions: 

  • Performs analytical reports on timely billings and claims production for the department.
  • Attends meetings as required.
  • Works closely with other departments for accurate processing of claims.
  • Handles patient/s complaint/s filed by the Patient Accounts Associate/s (PAA), Senior Patient Accounts Associate/s (Senior PAA) or Patient Accounts Team Leader/s (PATL) regarding billing issues.
  • Provides direct supervision of PATLs; indirect supervision for Senior PAAs and PAAs.
  • Collaborates with Patient Accounts Manager to provide performance counseling as needed to team members.
  • Ensures that performance evaluations of direct reports as well as all employees in their teams are completed timely and are an accurate reflection of the employees’ strength and weaknesses.
  • Assists the Manager with on-boarding and evaluating of PAAs and Senior PAAs.
  • Provides training and orientation to new PAAs, Senior PAAs and Team Leaders.
  • Works with appropriate personnel to ensure the effectiveness and efficiency of NextGen and OCHIN EPIC functions for billing.
  • Holds weekly 1:1s with Patient Account Team Leaders, and documents appropriately.
  • Maintains the Compass (company Intranet) pages for Patient Accounts Department and training pages for Patient Access Representatives, Harbor wide.

Required/Preferred Education, Experience and Skills:

  • High School diploma or equivalent; Associates degree in related field preferred.
  • 3 years of proven experience as a medical/dental biller of which at least 6 months was in a supervisory or team lead role.
  • Must have knowledge in billing of medical and dental claims.
  • Must be able to utilize a computer proficiently.
  • Intermediate level proficiency in Microsoft Office applications:  Word, Excel, Outlook, and Power Point.
  • Proven ability of problem solving.
  • Ability to accurately answer day-to-day questions from Team Leaders.
  • Excellent verbal and written communication skills.
  • Ability to work independently and with minimal supervision.
  • Ability to organize and prioritize daily workflow.
  • Proven ability to manage multiple tasks.
  • Must be a Team player.
  • Nextgen Reporting skills preferred.

Harbor Health is an Equal Opportunity Employer M/F/V/D.

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