The Patient Accounts Supervisor is responsible for the overall day-to-day operations and functions of the Patient Accounts Office and will provide coverage for the Patient Accounts Manager as needed.

Essential Functions: 

• Performs analytical reports on timely billings and claims production for the department.
• Attends meetings as required.
• Works closely with other departments for accurate processing of claims.
• Handles patient/s complaint/s filed by the Patient Accounts Associate/s (PAA), Senior Patient Accounts Associate/s (Senior PAA) or Patient Accounts Team Leader/s (PATL) regarding billing issues.
• Provides direct supervision of PATLs; indirect supervision for Senior PAAs and PAAs.
• Collaborates with Patient Accounts Manager to provide performance counseling as needed to team members.
• Ensures that performance evaluations of direct reports as well as all employees in their teams are completed timely and are an accurate reflection of the employees’ strength and weaknesses.
• Assists the Manager with on-boarding and evaluating of PAAs and Senior PAAs.
• Provides training and orientation to new PAAs, Senior PAAs and Team Leaders.
• Works with appropriate personnel to ensure the effectiveness and efficiency of NextGen and OCHIN EPIC functions for billing.
• Holds weekly 1:1s with Patient Account Team Leaders, and documents appropriately.
• Maintains the Compass (company Intranet) pages for Patient Accounts Department and training pages for Patient Access Representatives, Harbor wide.

Required/Preferred Education, Experience and Skills:

• High School diploma or equivalent; Associates degree in related field preferred.
• 3 years of proven experience as a medical/dental biller of which at least 6 months was in a supervisory or team lead role.
• Must have knowledge in billing of medical and dental claims.
• Must be able to utilize a computer proficiently.
• Intermediate level proficiency in Microsoft Office applications:  Word, Excel, Outlook, and Power Point.
• Proven ability of problem solving.
• Ability to accurately answer day-to-day questions from Team Leaders.
• Excellent verbal and written communication skills.
• Ability to work independently and with minimal supervision.
• Ability to organize and prioritize daily workflow.
• Proven ability to manage multiple tasks.
• Must be a Team player.
• Nextgen Reporting skills preferred.

Harbor Health is an Equal Opportunity Employer M/F/V/D.