40932BR

Patient Services Supervisor

Ob Gyn Ode General

Permian Basin

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Position Description

Champions a values-based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Oversees scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; processing charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies, and maintaining related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to the supervisor.

Major/Essential Functions

• Oversees daily operations of Patient Services team, ensuring efficient patient flow and optimal service delivery.
• Manages patient scheduling, appointment confirmations, and reminder systems to maximize provider efficiency and patient access.
• Supervises calls and patient registration processes, ensuring accurate and complete data collection.
• Develops and delivers training for new and existing Call Center team members, ensuring competency in all relevant areas.
• Key knowledge of TTUHSC policies and procedures for recruiting, selecting, developing, counseling and evaluating the performance of all Call Center Staff.
• Full knowledge of health information technology, including electronic medical record systems and health data management systems.
• Maintain staff schedules to ensure coverage for all shifts.
• Monitor key performance indicators (KPIs) related to the call center unit, including patient access, billing accuracy and customer service.
• Takes lead in the recruitment and hiring process for all Call Center staff.
• Take the lead in assigning and maintaining workload balance to enhance productivity; review the work of others to ensure the effectiveness of procedures and workflow.
• Assist the Director with improvement and developmental projects to facilitate improved staff and patient outcomes within the scope of the department.
• Contributes to a positive and productive work environment, foster teamwork and collaboration.
• Other duties as assigned by Leadership.

Occasional Duties

Other duties as assigned by Unit Manager or Clinical Department Administrator

Required Qualifications

High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience.

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

Pay Grade Maximum

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Grant Funded?

No

Travel Required

Up to 50%

Shift

Day

Schedule Details

Monday - Friday 8am to 5pm

Does this position work in a research laboratory?

No

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Navy Enlisted Classification Code

YN, HM

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.