PATIENT GUEST REP / LR

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Baptist Health
Published
November 4, 2020
Location
Little Rock, Arkansas
Job Type
PRN  

Description

PATIENT GUEST REP / LR

BHMC-LITTLE ROCK · PATIENT GUEST REP
LITTLE ROCK, AR
Clerical
PRN, Varies, varies
Req # 91241
  • SUMMARY OF RESPONSIBILITY - Job Summary (general statement of purpose or objective of position)
    • * Minimal data entry
      * Direct liaison between patient and hospital whether it be nurses, doctors, etc.
      * Grateful patient advocate
      * Responsible for improved customer satisfaction scores
      * Responsible for maintaining a minimum standard of productivity that meets both performance and quality standards while performing multiple jobs
      * Assists with training new employees and with implementing new processes, policies and procedures
      * Responsible for escorting patients to their destination, answering questions, answering phones, transferring calls, following set policies and procedures
      * Responsible for keeping work area and associated waiting areas neat
      * Responsible for rounding on guests in assigned waiting areas

      *Responsible for visitor management
      *Performs appropriate screening required by regulatory agencies and documents all necessary documentation in visitor logs
  • MINIMUM REQUIREMENTS - Knowledge, skills, abilities, license, registration, certification, education, and experience
    • * Strongly prefer minimum of an Associates Degree from an accredited college or university
      * Exceptional customer service skills required
      * Demonstrated customer service experience
      * Proficient with Microsoft Suite
      * Familiarity with Epic system preferred
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