Patient Experience Rep – Part Time Various Hours

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Piedmont Healthcare
Published
May 11, 2021
Location
Atlanta, Georgia
Job Type

Description

Piedmont Healthcare Logo

Patient Experience Rep - Part Time Various Hours / Piedmont Atlanta

Job Number: 1055168

Piedmont Atlanta Hospital - Atlanta, Georgia
Shift/Schedule: Part-time

Description

JOB PURPOSE: Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patients problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

 

 

Required Hours: 10 hour variable shifts, shift times and locations are not guaranteed. 

 

Requirements

 

 

MINIMUM EDUCATION REQUIRED:

High School Diploma

 

 

  

MINIMUM EXPERIENCE REQUIRED:

One year experience in a healthcare or medical office area position requiring interaction with healthcare patients, physician offices and/or multiple hospital departments.

 

  

ADDITIONAL QUALIFICATIONS:

2-3 years working with complex customer service situations preferred.

 

Two year college or Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field preferred.

 

 

 

 

Diversity & Inclusion

At Piedmont Healthcare we embrace diverse ideas, perspectives, and skills to create a collaborative workplace where the best talent wants to succeed. We celebrate differences and recognize that they allow us to care for our community.

Excellence at Work

Piedmont is a certified Great Place to Work™-- a national designation based on employee feedback about trust, workplace culture and experience. In 2019, Forbes named Piedmont one of Georgia’s 10 best employers and the highest-ranked healthcare provider.

 

© 2021 Piedmont Healthcare

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