Patient Access Specialist-Patient Access Svcs

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Spartanburg Regional Medical Center
October 29, 2021
Spartanburg, South Carolina
Job Type


Patient Access Specialist-Patient Access Svcs.

  • Spartanburg, SC
  • Spartanburg Medical Center
  • Patient Access Services
  • Full-Time - Days (weekends as needed) - 630a-3p
  • Administrative/Clerical
  • Job Grade 011
  • Req #: 41785


Position Summary

The Patient Access Specialist position receives, coordinates and implements the initial patient experience by providing critical functions essential to ensuring proper clinical treatment, billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the patient registration process.

Position Responsibilities

  • Assists with Onboarding of new associates
  • Cross training of current associates
  • Comprehensive Pre-Registration process for specified departments/modalities due to sensitive nature of patient clinical and/or financial needs and complication of required processes
  • Accurately completes a quality registration in the HIS system that maintains the integrity of demographic and financial information required for clinical and billing functions for every patient encounter
  • Understands and adheres to state and federal regulations and system policies regarding compliance, integrity and ethical registration practices.
  •  Reviews and ensures that all medical orders are compliant and meet government and hospital guidelines as well as clinical protocols
  • Completes clinical screening for specified modalities to ensure patient safety
  • Ability to obtain insurance eligibility and benefit information from payors via phone, RTE, or web in order to provide patient with estimated responsibility for services requested or rendered
  • Responsible for all patient and claim edits for accuracy and compliance with all government and commercial carriers to ensure a clean claim submission
  • Works as a liaison with Centralized Referral Center or assigned entity to ensure prior-authorizations have been obtained to secure payment and prevent denials
  • Complete and/or process patient payments for account posting accuracy
  • Maintain an accurate cash drawer and functions related to cash drawer reconciliation and deposit
  • Responsible for practicing AIDET and all customer/patient related encounters
  • Performs other duties assigned by department supervisor or manager

Minimum Requirements


  • High School diploma or equivalency


  • Minimum three years’ experience in healthcare access and/or customer service
  • Emphasis on financial analysis of insurance benefits for up front collections
  • Focused knowledge with CPT, HCPCS and ICD-10 codes
  • Excellent understanding of insurance and medical terminology
  • Solid Microsoft Office skills required with a focus on Excel and Word


  • N/A

Additional Information

Spartanburg Regional is an integrated healthcare system that provides care from birth to hospice. As a a partner with the community for 90 years, we have earned a reputation for technological excellence. With more than 5,600 employees, Spartanburg Regional prides itself in being one of the most recognized healthcare facilities in Upstate South Carolina. A long list of accolades and accomplishments keep our employees proud. We believe the pride and quality in our organization is the result of a focused effort of our staff and resources.


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