Patient Access Specialist

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Central Maine Healthcare
November 4, 2020
Lewiston, Maine
Job Type


Patient Access Specialist

Patient Access
RPT (Budgeted 20 hrs or more per week)
Variable hours
Req #: 28336

Job Summary: Reporting directly to the Patient Access Supervisor, the Patient Access Specialist performs patient admitting and registration activities in accordance with established Hospital and department regulations, policies and procedures. This position is responsible for monitoring and managing the EMPI (Enterprise Master Patient Index) during periods of system downtime and/or hours of non-coverage in the HIM department to include: communications with all areas of the healthcare system affected by duplicate medical record numbers, merging of duplicate medical records and unmerging as necessary. This position is part of the 24/7 Patient Access Specialist team that completes all bedded patient admissions, reviews and completes all MDS reports for missing information, acts as the hospital contact for inter facility transfers, process all ambulance registration and charge capture, maintaining insurance files, providing after hours registration expertise and MPI support to the regional system. This position requires a high degree of accuracy, must work well under pressure.Requirements: High school graduate or equivalent. One to three years relevant experience preferred, including knowledge of admitting and registration policies and procedures. The ideal candidate should have knowledge of third party insurance with 1-3 years of registration experience, is goal oriented, with exceptional customer service skills. Detailed knowledge of department locations and services provided at Central Maine Medical preferred.

Skills: Proficient skills with personal computers and word processing. Able to communicate effectively with professional staff, families and patients. Detail oriented with a high degree of accuracy. Demonstrates a keen understanding of the significant patient safety implications of maintaining a unique patient identifier in the electronic medical record environment. Ability to multi-task and work under pressure.

Our mission is to provide exceptional healthcare services in a safe and trustful environment through expertise, commitment and compassion of our team members, with the vision of safe, reliable, high quality care for each patient, every day.
How do we make this happen? By creating and maintaining a culture where our values of compassion, integrity, citizenship, service excellence and community are lived out in observable behaviors during all interactions.
Central Maine Healthcare (CMH) is an integrated healthcare delivery system serving 400,000 people living in central, western, and mid-coast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital, and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center, and other high quality clinical services.
About Central Maine Medical Center
Central Maine Medical Center (CMMC) located in Lewiston, is a Level II Trauma Center serving Androscoggin County and the surrounding region. "CMMC's Centers of Excellence" include the Central Maine Heart and Vascular Institute, the Central Maine Comprehensive Cancer Center, the Neonatal Intermediate Care Unit, and a Trauma Services Program. CMMC is also the southern Maine base for LifeFlight of Maine, the state's only medical helicopter service. Supported by the latest technologies, CMMC's skilled professionals provide outstanding care delivered with compassion, kindness, and understanding. Learn more at:
About Bridgton Hospital
Part of Central Maine Healthcare, Bridgton Hospital serves the town of Bridgton and surrounding areas in Maine as part of an integrated regional healthcare system committed to improved access and a uniform standard of care. Bridgton Hospital was named as one of 17 top rural hospitals in the nation for the third consecutive year in 2018.
About Rumford Hospital
Part of Central Maine Healthcare, Rumford Hospital serves the town of Rumford and surrounding areas in Maine as part of an integrated regional healthcare system committed to improved access and a uniform standard of care. In 2018, Rumford Hospital was named one of 17 top rural hospitals in the nation by the Leapfrog Group; in 2016, it was designated a Pathway to Excellence® organization by the American Nurses Credentialing Center. Learn more at:
Central Maine Healthcare is equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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