Patient Access Rep II-Admitting PRN in Hickory, NC at Frye Regional Medical Center
Date Posted: 11/5/2021
Frye Regional Medical Center, serving a population of more than 350,000, is a 355-bed acute care hospital and comprehensive healthcare system that has been serving the health and medical needs of the Catawba Valley region since 1911. For more information on Frye Regional Medical Center please visit: http://www.lifepointhealth.net/serving-communities/our-communities/frye-regional-medical-center
Frye Regional Medical Center
Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.
Greeting customers following the facility Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.
High school diploma or equivalent required
Minimum Work Experience
0 – 1 year in a Customer Service role.
0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
Some college coursework is preferred
LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.
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LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
"LifePoint Health" is a trade name used to refer to an organization of affiliated entities that own and operate hospitals and other healthcare providers in more than 80 communities. LifePoint Health, Inc. is a holding company only. It does not own or operate hospitals or healthcare providers and does not have any employees. When terms such as "LifePoint" or "LifePoint Health" or "we" or "us" are used herein, they refer to LifePoint Health, Inc. and its operating subsidiaries. When terms such as "hospital" or "provider" or "facility" are used herein, they refer to the hospitals or other healthcare providers that are wholly owned and operated by subsidiaries of LifePoint Health, Inc. Finally, when terms such as "LifePoint employees" or "our employees" are used herein, they refer to individuals employed by subsidiaries of LifePoint Health, Inc.
Positions identified are with subsidiary hospitals and subsidiary physician practices of LifePoint Health, Inc. Similarly, recruitment and placement services for these positions are conducted by subsidiaries of LifePoint Health, Inc. Any applications received will be directed to the applicable entities.