Manager – Kidney and Pancreas – Transplant Services

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University of Maryland Medical System
Published
January 10, 2022
Location
Baltimore, Maryland
Category
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Manager – Kidney and Pancreas – Transplant Services

Job ID: 96942

Area of Interest: Management

Location: Baltimore,MD US

Hours of Work: M-F 8-430PM

Job Facility: University of Maryland Medical Center

Employment Type: Full Time

Shift: DAY

What You Will Do:

Manager – Kidney and Pancreas Transplant Services
Full-time – Day shift
Transplant Department – UMMC

 

University of Maryland Medical Center (UMMC) has achieved Magnet status in recognition of the hospital nursing excellence. UMMC is a teaching hospital with 757 beds based in Baltimore, Maryland, that provides the full range of health care. It has more than 35,000 inpatient admissions and 165,000 outpatient visits each year. The R Adams Cowley Shock Trauma Center (also known as Shock Trauma) is the world’s first center dedicated to saving lives of people with severe, life-threatening injuries sustained in motor vehicle collisions, violent crimes and other traumatic incidents. Our vision is to provide high value and compassionate care, improving health in Maryland and beyond, educating future health care leaders and discovering innovative ways to advance medicine worldwide.

General Summary

Under general administrative direction, the Manager of the Kidney and Pancreas Transplant Program is accountable for the delivery of patient care services, which supports the strategic plan of the organization and achieves clinical, financial and service quality objectives in a hospital-based practice.  This role is responsible for the quality of clinical services delivered for the competency and performance of clinical staff and for designing and maintaining systems to support multidisciplinary team functioning and continuity of services. Furthermore, this manager monitors the quality and regulatory oversight of the Kidney and Pancreas Transplant Program and manages all activities related to the accreditation/ certification of the program with the State, United Network for Organ Sharing (UNOS), Organ Procurement and Transplantation Network (OPTN), Centers for Medicare and Medicaid Services (CMS), and The Joint Commission (TJC). This role will provide the opportunity to lead a team of healthcare professionals and contribute to the growth of a recognized liver transplant program, which positively impacts patient outcomes and professional goals. The fundamental goal is to provide a coordinated effort between the advanced renal/pancreas disease population and transplantation.

 II.        Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

 

  1. Develops, manages and evaluates the system of care delivery and clinical services which meets clinical, financial and service quality objectives.
    1. Uses a variety of data and information resources to assess evolving program requirements and evaluate program performance.  Collaborates with multidisciplinary team members to assess, redesign and continually improve effectiveness and productivity of clinical programs. Assures excellence of clinical practice and patient care services, including meeting or exceeding customer requirements, improving clinical outcomes and achieving productivity and expense reduction goals.  Assures that programs, services and staff performance meet regulatory requirements and professional standards.
    2. In collaboration with medical staff leadership, assesses requirements for care delivery systems to meet patient population requirements.  Plans strategies and services to meet clinical objectives.  Communicates long and short term plans and objectives to staff.
    3. Directs professional practice partnership(s) which are designed around the requirements of customers (patient, physicians, and payors), and which involve staff in decision making and practice operations.

 

  1. Assumes a leadership role in managing the quality of services provided in the practice and within the organization at large.
    1. Implements systems to manage and improve the performance of practice processes and to improve the performance, consistency and coordination of cross functional processes.
    2. Responsible for the tracking, monitoring, and productivity of all direct reporting staff.  Deficits in productivity require an immediate action plan and established deadline for remediation.
    3. Implements systems to assess and respond to customer perceptions of service.  Is visibly involved in obtaining customer feedback, incorporating customer requirements into service design, and requiring staff performance which meets customer requirements.
    4. Teaches and coaches staff in effective process analysis and improvement techniques and in using data to assess and improve clinic performance.
    5. Supports innovation in clinical practice and care delivery systems by staying current with innovations and literature in healthcare and care delivery.  Disseminates and incorporates research findings into practice.  Supports data-based ideas and innovations generated by staff and multidisciplinary research projects.
    6. Facilitates promotion of program through collaboration with organizations such as Living Legacy Foundation, National Association of Transplant Coordinators, UNOS Region 2, hospital leadership and referring physicians.
    7. Takes a proactive approach to managing actual and potential problems with patient flow and patient management.
    8. Develops policies and procedures related to patient care/patient flow for the Transplant Program.
  2. Manages the patient care and administrative operations of a hospital-based practice to assure the transplant service’s mission, goals, and core competencies are met.
    1. Possess a thorough knowledge and understanding of all practice positions in order to provide back-up in case of employee absence.
    2. Addresses and solves impediments to success in areas of information technology, registration and billing, housekeeping, medical records, pharmacy, space and resource utilization, etc.
    3. Maintains records and provides reports to Director, the Vice-President and the Program Director of Transplant Services
    4. Ensures knowledge dissemination and full compliance with contractual and regulatory requirements (Medicare, UNOS, DHMH, HIPAA, The Joint Commission, OSHA, third party payors, etc.).
    5. Coordinates all information systems activities including IDX scheduling and practice-related billing and other management reporting requirements.
    6. Monitors and assures monthly financial performance to budget and performs variance reporting.
  3. Responsible for ensuring adherence and administration of UMMC human resource’s policies and procedures.
    1. Directs systems for recruitment, selection, orientation, competency validation, professional development and staff recognition. Interviews and hires staff.
    2. Creates effective performance management systems which provide clear expectations to staff in all roles, support staff participation in peer feedback and effectively address individual and group performance outcomes.
    3. Supports staff education and development with team building, problem solving and job enrichment programs. Serves as resource to staff on other units in area of expertise.
    4. Maintains all personnel records in confidential file and conduct performance reviews, and performance documentation on direct report staff.
    5. Conducts regular meetings with Administrative Director to review practice operations, volumes, and problems related to practice development or patient care.
  4.  Ensures the care needed as described in the unit/area/department policies and procedures is provided.
  1. Reviews, understands and implements processes and procedures related to the measurable objectives associated with the Transplant Services’ annual operating plan.
  2. Participates in marketing and public relations efforts.
  3. Serves on appropriate Medical Center committees; act as a liaison between the practice/Hospital and internal/external customers.

Contact: Meena Williamson, Senior Recruiter, 443-615-1335 or Meena.Williamson@umm.edu

What You Need to Be Successful:

  1. BSN required, Master’s degree preferred.
  2. Incumbents are expected to matriculate in an accredited graduate program within one year of their employment and have five years to complete the degree.
  3. Licensure as a Registered Nurse in the state of Maryland, or eligible to practice due to Compact state agreements outlined through the MD Board of Nursing, is required.
  4. Three to five years of clinical experience required. Demonstrated success in a clinical leadership role.
  5. Exceptional analytical skills required to manage patient/physician information.  Proficient in use of multiple software applications, including MS Excel, Word, and Access to develop work products, presentations, and tracking of  information.
  6. Demonstrated highly effective written and verbal communication skills.  Demonstrated effectiveness as a group leader and participant.  Demonstrated ability to collaborate with multiple members of the health care and administrative leadership team.
  7. Demonstrated ability to think critically, develop conceptual designs for clinical services and plans and organizes successful projects.

IV.       Knowledge, Skills and Abilities

  1. Demonstrated highly effective verbal and written communication skills.
  2. Demonstrated effectiveness as a group leader and participant.
  3. Demonstrated ability to collaborate with multiple members of the health care and administrative leadership team.
  4. Demonstrated ability to think critically, develop conceptual designs for clinical services, and plans and organizes successful projects.
  5. Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient populations(s) served.
  6. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient’s requirements relative to his or her population-specific and age specific needs.

V.        Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

  1. Takes action to correct observed risks to patient safety.
  2. Reports adverse events and near misses to appropriate management authority.
  3. Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.

 

 

 

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

 

 

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To me, it shows that my employer really cares about the individuals who they employ. It shows that they care about the community and what we stand for. And to me, that means more than words could ever describe.

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To me, it shows that my employer really cares about the individuals who they employ. It shows that they care about the community and what we stand for. And to me, that means more than words could ever describe.

 

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We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. EEO IS THE LAW

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