IT Operations Specialist

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Centurion Health
Published
June 24, 2021
Location
Topeka, Kansas
Job Type

Description

IT Operations Specialist

  • Topeka, Kansas
  • Non-Clinical
  • 22789

Job Description

Overview

Centurion is proud to be a leading provider of comprehensive healthcare services to correctional facilities, state hospitals, and community mental health centers nationwide. 

We are currently seeking a full-time IT Operations Specialist to join our Regional Team located in Topeka, Kansas.

Available Shift

Day Shift

Responsibilities

The IT Operations Specialist is responsible for providing telephonic and remote support for users by troubleshooting computer, printer, software, and network issues. This includes use of various tools and techniques to quickly identify and resolve issues. The IT Operations Specialist operates hands-on in identifying and successfully repairing, and/or replacing components or entire workstations.

Additional Job Duties:

  • Apply system analysis techniques to resolve technical problems with computer hardware, software, mobile devices, and telecommunication systems.
  • Triage and resolve Tier 1 and 2 requests and develop an understanding of the tier escalation process.
  • Effectively test fixes to ensure issues have been adequately resolved.
  • Perform post-resolution follow-ups to ensure problem resolution.
  • Fully document all pertinent end user identification including name, department, contact information, etc. and ensure that all resolution notes are entered appropriately.
  • Configure, maintain, test, and document IT Operations specific applications and knowledge base as well as document and monitor incident and work requests per departmental procedures.
  • Solve complex problems independently or collaboratively with IT colleagues.
  • Answer, evaluate, and prioritize incoming requests for assistance.
  • Fulfill routine communication requirements, including system documentation and status reporting.
  • Utilize Ticketing system to document and manage client requests and issues.
  • Provide training to end users as needed on any supported Microsoft technologies or contract specific applications.
  • Ability to follow and adhere to simple and complex instructions, including SOP’s.
  • Create and update procedural documentation.
  • Review and evaluate new technology and make recommendations for use within IT, Corporate and the company as a whole.
  • Willingness and ability to travel.
  • Flexibility for weekend and/or Holiday work, as needed.
  • Other duties as assigned.

Job Requirements:

  • Bachelor’s degree in Information Technology or related field preferred.
  • Two years or more of experience in a Helpdesk Corporate environment preferred.
  • One or more years of experience in a Desktop Support position, within a corporate environment is preferred.
  • Certifications: CompTIA A+, CompTIA Network +, Microsoft MCP.
  • Basic understanding of networking principles (e.g., TCP/IP protocols), Active Directory, and Exchange.
  • General knowledge of electronics, PC architecture, PC operating systems, Microsoft Office.
  • Demonstrated expertise in Remote Desktop Management, PC troubleshooting, configuration and maintenance and printer troubleshooting.
  • Experience with current Windows operating systems. Extensive application support experience of current Microsoft
  • Office family of products. Familiarity or experience with current Microsoft SharePoint family of products.
  • Working knowledge of a range of diagnostic utilities, including application error and system event logs review.

Benefits

We offer excellent compensation and comprehensive benefits for our full-time team members including:

  • Health, dental, vision, disability and life insurance
  • 401(k) with company match
  • Generous paid time off
  • Paid holidays
  • Flexible Spending Account
  • Continuing Education benefits
  • Much more...

About Us

Centurion Health contracts with state and local governments nationwide to provide comprehensive healthcare services to correctional facilities, state hospitals, and other community settings. Our dedication to making a difference and our passionate team of the best and the brightest healthcare employees has made us one of the leaders of the correctional health industry. Whether you are driven by purpose and impact or on a journey of professional growth, our opportunities can offer both.

Qualifications

See above.

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MHM Services, Inc. d/b/a Centurion Group, Inc. (“Centurion”) is an Equal Opportunity Employer.

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MHM Services, Inc. d/b/a Centurion Group, Inc. (“Centurion”) is an Equal Opportunity Employer.

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