IS Trainer-Epic

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Wake Forest Baptist Health
August 4, 2021
Wake Forest, North Carolina
Job Type


IS Trainer-Epic  "Job Details"

Winston-Salem, NC, United States

Job Identification


Job Category

Information Services


  • Medical Center Blvd, Winston Salem, NC, 27157, US

Posting Date

08/02/2021, 11:31 PM

Job Schedule

Full time

Job Shift


Job Description

JOB SUMMARY: Works with the Manager Training - EPIC and application coordinators to develop training programs for the EPIC application. Creates, designs, develops, implements, and manages training programs for the functional use of EPIC EMR software systems. Assists with developing and delivering training programs to staff and physicians.

EDUCATION/EXPERIENCE: Bachelor's degree with three years' experience in an IT Technical or professional training role; or, an equivalent combination of education and experience. Adult education experience required.

LICENSURE, CERTIFICATION, and/or REGISTRATION: Prior Epic certification preferred. Achievement of Epic certification on assigned application(s) will be required upon hire.


  1. Masters the Epic application assigned and associated organization, specific workflows.
  2. Develops and implements training programs for respective application(s).
  3. Builds, tests, and maintains the training environment.
  4. Creates and maintains all training materials. Meets with end users to assess training requirements and develop course content that addresses end user requirements.
  5. Trains and credentials additional classroom trainers from within the organization to assist with end-user training.
  6. Maintains policy and procedure documentation.
  7. Coordinates training for software releases and updates.
  8. Provides training for new staff. Creates lesson plans and outlines for courses.
  9. Maintains a strong expertise of systems and software for which training is provided.
  10. Assists applications development staff with quality assurance efforts, convey suggestions for modifications/improvements based on user feedback, assist applications staff with troubleshooting problems identified by users, assists with testing when appropriate.

SKILLS/QUALIFICATIONS: Excellent oral and written communication skills Excellent interpersonal, organizational, customer service skills Proficient in Microsoft Office, particularly Word and Excel

WORK ENVIRONMENT: Clean, comfortable office environment Possible exposure to infections and contagious diseases Handles emergency or crisis situations Pressure due to multiple demands, tight timelines, multiple calls and inquiries Subject to many interruptions Occasionally subject to irregular hours and weekend hours

About Us

Wake Forest Baptist Health and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

Wake Forest Baptist Health ( is a nationally recognized academic health system in Winston-Salem, North Carolina, with an integrated enterprise including educational and research facilities, hospitals, clinics, diagnostic centers, and other primary and specialty care facilities serving 24 counties in northwest North Carolina and southwest Virginia.

It comprises: a regional clinical system with more than 300 locations, 2,100 physicians and 1,535 acute care beds; Wake Forest School of Medicine; and Wake Forest Innovations, which promotes the commercialization of research discoveries and operates Innovation Quarter, an urban research and business park specializing in biotechnology, materials science and information technology.  Wake Forest Baptist’s clinical, research and educational programs are consistently ranked among the best in the country.

About the Team


Wake Forest Baptist Health's mission is to improve the health of our region, state and nation by:

  • Generating and translating knowledge to prevent, diagnose and treat disease.
  • Training leaders in health care and biomedical science.
  • Serving as the premier health system in our region, with specific centers of excellence recognized as national and international care destination.


Wake Forest Baptist Health is a preeminent learning health system that promotes better health for all through collaboration, excellence and innovation.



  • Demonstrate the highest standards of patient-centered care, education, research and operational effectiveness


  • Responsive to the physical, emotional, spiritual and intellectual needs of all


  • Cultivate selfless contribution for the greater good


  • Demonstrate fairness, honesty, sincerity and accountability


  • Demonstrate respect for and inclusion of all backgrounds, identities, experiences, and perspectives


  • Foster mutual respect, facilitate professional growth and mentorship, and reward teamwork and collaboration


  • Promote creativity to enhance discovery and the application of knowledge


  • Embrace a culture of reliability through better process design and accountability

Patient and Family Promise

We promise to:

  • Keep you safe.
  • Care for you.
  • Involve you and your family.
  • Respect you and your time.

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