GUEST RELATIONS ATTENDANT/LIAISON

• Hospital-Main Campus
• Support Services
• Full-Time
• Variable hours – may be required to cover other locations
• GUEST RELATIONS ATTENDANT/LIAS
• 8407

Job Description

Benefits

In addition to competitive compensation and wellness benefits (medical, dental, vision and prescription) Beebe Healthcare also offers:

• Sign-on and Referral Bonuses for select positions
• Tuition Assistance up to $5,000
• Paid Time Off
• Long Term Sick accrual
• Employer Contribution Plan
• Free Short and Long-Term Disability for Full Time employees
• Zero copay for drugs on prescription plan for certain conditions
• College Bound 529 Savings Plan
• Life Insurance
• Beebe Perks via Work Advantage
• Employee Assistance Program
• Pet Insurance

Overview

The Guest Relations Liaison is responsible for managing orders and guiding patients to the appropriate areas. This role involves performing administrative tasks to ensure a smooth and efficient lobby experience. The ideal candidate will thrive in high-pressure situations while maintaining a positive attitude and professional appearance. As a key resource for patients and visitors, the Liaison anticipates the needs of others and provides support as needed. Additionally, the Liaison is tasked with screening patients, visitors, and staff for temperature and virus symptoms to ensure a safe environment.

Responsibilities

• Greet patients and visitors, timestamp orders, log patients in, and direct them to the appropriate waiting area.
• Answer general information inquiries and ensure a seamless flow for all individuals entering the building.
• Take temperatures for patients, visitors, and staff, and ask screening questions for virus symptoms.
• Provide masks to anyone entering without one.
• Verify orders to ensure tests can be performed at the location.
• Access Scheduling.com to check appointment times, dates, and locations, directing patients as needed or contacting departments to accommodate tests if applicable.
• Expedite patients requiring multiple tests and coordinate with all relevant departments to organize the order of tests.
• Prepare service-specific folders and include blank consent forms in Radiology folders.
• Expedite patients called for lab redraws or repeated scans.
• Maintain records, reports, and files as required, including monthly identifiers and patient labeling.
• Sign for and redirect FedEx and UPS deliveries to the appropriate locations, and receive and distribute mail.
• Communicate with clinical departments as necessary and report any issues to the appropriate area manager.
• Notify the destination department of any patients, team members, or visitors who do not pass screening questions or temperature checks, and advise on next steps per protocol.
• Ensure an adequate supply of forms for radiology, lab, and reception areas, and order pamphlets and brochures for the lobby.
• Assist in the care and maintenance of equipment and supplies, alerting the supervisor to any malfunctions or the need for repairs.
• Keep the lobby neat and orderly, maintaining thermometers and other screening supplies.
• Perform additional duties as assigned.

Qualifications

• Minimum of one year of customer service experience.
• At least two years of office experience, preferably in a physician's office.
• Completion of relevant administrative coursework is preferred.
• Excellent communication and public relations skills are essential.
• Ability to maintain confidentiality at all times.
• Basic computer skills are required.
• Capable of handling stressful situations effectively.
• Flexibility to cover additional locations as needed.

Competencies Skills

Essential:
* Knowledge Of Office Equipment
* Clear Communication Skills Both Written and Verbal
* Knowledge Of Basic Computer Programs
* Able To Keep Confidential Information Regarding Patients, Team Members
* Able To Withstand Crisis Situations
* Has Skills to Provides Customer Service to Patients, Team Members and Visitors
* Experience With Excel, Power Point, Word, Visio, Etc.

Credentials

Education

Essential:
* High school graduate or equivalent

Entry

USD $16.25/Hr.

Expert

USD $25.19/Hr.

Apply

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