Front Office Supervisor – Burbank Pediatrics Office

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UCLA Health
November 3, 2020
Los Angeles, California
Job Type



Nurses on helipad transporting patient


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Front Office Supervisor – Burbank Pediatrics Office


Summary Information
Posting Category:
Work Location:
USBurbank, CA
UCLA Title: 4726
Job #: 10269
Work Hours:
Mon-Fri, 8a – 5p
Job Type: career
Duration: Indefinite
Salary Range:
$20.55 – $40.70 Annual
Layoff Referral Deadline:
Bargaining Unit:
Posted Date:
October 31, 2020


You can make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.







QualificationsSkill in reading and understanding documents such as training manuals written in standard English.
Skill in speaking clearly and distinctly using appropriate vocabulary and grammar, telephone manners to handle heavy phone work with courtesy and tact.
Basic mathematical skills. to efficiently analyze various pertinent data related to workload and finance,
Ability to proofread and monitor schedules, orders, and own work for accuracy.
Basic organizational skills to ensure a workable, efficient office including organization schedules, electronic and paper records and files, etc.
Ability to handle confidentiality issues with tact and diplomacy.
Bilingual, English-Spanish, preferred.
Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.
Skill in Prioritizing assignments and managing multiple tasks.
Ability to work effectively as a member of a team in order to provide effective patient care.
Working knowledge of MCCS system and SYSM Communication systems to complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter system, Hospital lab results and medical reports.
Team Building Skills to include 1 year of prior supervisory lead work experience.
Skill in monitoring complex clinician appointment schedules.
Ability to elicit salient clinical information such as presenting complaints from patients and referring professional, and make appropriate assignments based on established guidelines.
Skill in listening perceptively, conveying awareness and responding to patients and visitors with health concerns using tact and discretion.
Skill in speaking clearly and distinctly in person and over the telephone, using appropriate grammar and vocabulary in order to share information, effectively communicate, share and obtain information with persons from diverse social, economic and cultural backgrounds.
Ability to triage patient issues to achieve resolution.
Ability to interact diplomatically and sympathetically with patients, their families, and the general public in a high volume, continuous public contact setting.
Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstances and respond to changing priorities and deadlines.
Typing ability to prepare forms, manuscripts or correspondence with speed and accuracy.
Skill in operating a microcomputer including word processing software and the ability to enter and maintain accurate patient appointments and schedules utilizing an on-line computer database system.
Ability to maintain equanimity in the face of resistance, indifference and hostility.
Skill in working independently and following through on assignments with minimal direction and in setting priorities which accurately reflect the relative importance of assignments. Ability to accept directions from management and act promptly.
Knowledge of medical terminology. Working knowledge of medical insurance plans and types of coverage provided.


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