Front Office Coordinator

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University of Maryland Medical System
Published
November 8, 2021
Location
La Plata, Maryland
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Front Office Coordinator

Job ID: 95107

Area of Interest: Clerical

Location: La Plata,MD US

Hours of Work: 8am-4:30pm

Job Facility: UM Charles Regional Medical Center

Employment Type: Full Time

Shift: DAY

What You Will Do:

Front Office Coordinator (Psychiatry)
Full Time – Day Shift (8-4:30pm)
La Plata, MD


Great health, great opportunities.

At University of Maryland Charles Regional Medical Center (UM CRMC), our talented and diverse groups of professionals represent our strength. Through teamwork and a collaborative work environment, we proudly serve our patients and our community with unwavering commitment. It’s our passion for people that motivates us to do great work every single day.

Consistently named among the top 100 Best Places to Work in Maryland, our team members have the opportunity to grow professionally in a supportive and stimulating environment.

Front Office, Psychiatry under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

  1. Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
  2. Calls patients to verify appointments.
  3. Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
  4. Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
  5. Schedules patients for physician visit. Maintains and updates appointment calendars.
  6. Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
  7. Notifies clinical personnel of patient arrival.
  8. Maintains entry log of incoming visitors.
  9. Processes and delivers departmental mail.
  10. Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.

As a member of our team, you will experience:

  • A supportive, stimulating and collaborative work environment
  • A comprehensive benefits package to support your health and a balanced lifestyle – including health, vision, and dental coverage including prescription drug coverage, Tax-Free Savings Plans, and more!
  • Generous tuition reimbursement to support your continuing education and professional growth.

What You Need to Be Successful:

  • High School Diploma or equivalent (GED) is required.
  • One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
  • Certification in scheduling and registration preferred.
  • Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
  • Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
  • Prior experience and demonstrated competence with patient or customer information systems.
  • Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

 

 

What aspect of UMMS' culture keeps you at the company?
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Transcript

My name is Christina, and I'm a respiratory therapist at UM BWMC. At the height of COVID, I had actually joined the hospital as a clinical extern, and upon obtaining my license, I decided to join full-time. One of the reasons why I chose to join full-time was because, as a new grad, it was very important for me to have my voice heard and appreciated, which I definitely feel at this hospital. And in addition, it is a huge plus to have all the up-to-date technologies and equipment readily available for me to utilize. I love working here, and as a new grad, I couldn't have chose a better place to work.

Video length0:31
My name is Christina, and I'm a respiratory therapist at UM BWMC. At the height of COVID, I had actually joined the hospital as a clinical extern, and upon obtaining my license, I decided to join full-time. One of the reasons why I chose to join full-time was because, as a new grad, it was very important for me to have my voice heard and appreciated, which I definitely feel at this hospital. And in addition, it is a huge plus to have all the up-to-date technologies and equipment readily available for me to utilize. I love working here, and as a new grad, I couldn't have chose a better place to work.

 

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Christina
Registered Respiratory Therapist

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All current and new team members, Medical Staff and partners, including contractors, volunteers and students, must be vaccinated against COVID-19 or have an approved medical or religious exemption.

 

Terms of Service | Need help applying? Contact our HR Connections Service Center: 1-855-486-6747

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. EEO IS THE LAW

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