Req #: 29071
Position Summary: The Financial Counselor(s) are responsible to ensure patients scheduled for services complete the financial clearance process prior to service. Estimating cost of services to include defining expected out of pocket expense. Contacting or meeting with patient to review estimate, collection of payment, providing payment options including guidelines and assistance with completion free care applications. Communicating and collaborating with the financial clearance team department and physician practices.
The Patient Financial Counselor(s) are responsible to identify patient responsibility and work with patients in advance of scheduled service. This includes obtaining payment, payment plan assistance with or completing the free care application process. The Financial Counselor(s) are responsible to provide the appropriate information including forms and information needed to ensure the patient has the information needed to complete the free care process. The Financial Counselor is responsible to coordinate time to meet with the patient/family in areas of the hospital campuses. Financial Counselor(s) are responsible to ensure financial clearance processes are complete within 24-48 hours of receipt of task. Financial Counselor(s) are responsible to accurately document and report completion of process following the standard work in Financial Clearance. Financial Counselor(s) are responsible to engage management when issues or concerns result in failure to meet deadlines or financial payment expectations. The Financial Counselor(s) role is to enhance customer satisfaction by eliminating financial concerns while meeting financial goals of the organization. Financial Counseling will include responsibility as Certified Health Care Navigators to assist self-pay to health plan options.
Education and Experience:
High School graduate
Minimum of three years relevant with financial assistance and insurance plans
Must complete the Certified Navigation Application within 2 years of hire
Knowledge, Skills and Abilities:
Strong computer skills including navigating various websites, and applications
Knowledge of insurance billing, and basic collections laws
Effective communication both verbal and written
Ability to work collaboratively
Candidate will continue to meet and complete ongoing training enhancing skills needed in this position
OUR PURPOSE & VALUES:
Our mission is to provide exceptional healthcare services in a safe and trustful environment through expertise, commitment and compassion of our team members, with the vision of safe, reliable, high quality care for each patient, every day.
How do we make this happen? By creating and maintaining a culture where our values of compassion, integrity, citizenship, service excellence and community are lived out in observable behaviors during all interactions.
ABOUT CENTRAL MAINE HEALTHCARE:
Central Maine Healthcare (CMH) is an integrated healthcare delivery system serving 400,000 people living in central, western, and mid-coast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital, and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center, and other high quality clinical services.
About Central Maine Medical Center
Central Maine Medical Center (CMMC) located in Lewiston, is a Level II Trauma Center serving Androscoggin County and the surrounding region. "CMMC's Centers of Excellence" include the Central Maine Heart and Vascular Institute, the Central Maine Comprehensive Cancer Center, the Neonatal Intermediate Care Unit, and a Trauma Services Program. CMMC is also the southern Maine base for LifeFlight of Maine, the state's only medical helicopter service. Supported by the latest technologies, CMMC's skilled professionals provide outstanding care delivered with compassion, kindness, and understanding. Learn more at: www.cmmc.org.
About Bridgton Hospital
Part of Central Maine Healthcare, Bridgton Hospital serves the town of Bridgton and surrounding areas in Maine as part of an integrated regional healthcare system committed to improved access and a uniform standard of care. Bridgton Hospital was named as one of 17 top rural hospitals in the nation for the third consecutive year in 2018.
About Rumford Hospital
Part of Central Maine Healthcare, Rumford Hospital serves the town of Rumford and surrounding areas in Maine as part of an integrated regional healthcare system committed to improved access and a uniform standard of care. In 2018, Rumford Hospital was named one of 17 top rural hospitals in the nation by the Leapfrog Group; in 2016, it was designated a Pathway to Excellence® organization by the American Nurses Credentialing Center. Learn more at: www.rumfordhospital.org.
Central Maine Healthcare is equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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