Center City, Philadelphia, PA
The Epic Project Director has the responsibility for the successful implementation of an Electronic Medical Record (EMR) initiative using Epic software, processes and tools. This person plans, organizes, directs, and manages project teams and tasks to achieve goals with budgeted funds and available personnel. Works with leadership to establish policies and ensure the project goals and objectives are met through the planning and decision making process. The Project Director provides strong leadership and implements changes when necessary to ensure the system implementation initiative is meeting the goals of the organization. Evaluates actual project/program progress against plans and directs corrective actions. The Project Director manages the Epic Project Management Office (PMO), acts as an advocate and liaison between stakeholder groups across the organization, is accountable to and reports up through the Clinical Pillar of the Governance structure and is the central point of communication for all project activities. Drives portfolio and resource management adoption within the Information Services & Technology organization and assists other project managers in their understanding and practice of project management.
As an expert advisor and member of the Epic implementation team, this person helps the organization use Epic software to improve care processes. Analyzes client needs, creates clinical workflows, develop strategies tailored to the organization, and provides guidance throughout the scope of implementation for the Epic EMR and associated projects. Activities include coordinating and aligning the delivery of multiple projects, developing cost benefit analyses for the program, communicating to an executive committee, creating and reporting program status utilizing a dashboard, allocating resources across the multiple projects, defining project governance policies and managing the financial concerns of the program.
- Manages and assures adherence to the Guiding Principles of the Epic EMR implementation.
- Leads and assists in developing project business case and request for proposals/information (RFP/RFI).
- Leads efforts to define requirements, deliverables, objectives, resources, and project schedules
- Ensures appropriate processes are identified and followed, specifically scope management, change management, communications, and risk management.
- Ensures all stakeholders are well informed and knowledgeable of key issues, risks and resource requirements, budget and cost factors, and technical challenges.
- Demonstrates leadership by identifying and mitigating tasks, conflict, and communication.
- Escalates issues and risks to executive leadership, to ensure proper awareness and efficient resolution, to sustain the project implementation timeline.
- Assists with the creation, modification, and enhancements to enterprise project management, standards, processes, and policies.
- Effectively manages the Epic and related projects to successful completion in a matrix project management organization serving critical healthcare operations
- Maintains project management documentation to standards and presents findings to stakeholders, typically based on Project Management Institute (PMI) methodology.
- Successful planning and execution of a multi-year, multi-facility, enterprise-wide clinical and revenue cycle systems implementation.
- Maintains the scope and work plan and ensures all milestones and deliverables are on time and budget.
- The internal communication of project strategies, high level deliverables, plans, and schedules.
- Ensures all outcomes and deliverables meet organizational goals, objectives and quality standards.
- Definition, adoption, and consistent execution of system requirements, communication, change management, issues management, and post-implementation support.
- Primary contact for the EMR technology portfolio and will coordinate projects and communications to all impacted stakeholders.
- Communicates with project leadership, clinicians and technical staff.
- Functions as an advocate, Change Agent and serves as a positive role model for encouraging others to embrace operational changes and transformation associated with the Epic EMR implementation and other application technology projects.
- Interacts with co-workers, visitors, and other staff consistent with the iSCORE values of Jefferson.
OTHER FUNCTIONS AND COMPETENCIES :
- Experienced in the full implementation of the enterprise wide electronic medical record system (EPIC)
- In depth knowledge of hospital and ambulatory clinical and financial operations in an Academic Medical Center, multi-facility, health system.
- Understanding of health care industry service delivery processes, preferably in a multi-facility health system.
- Ability to establish and maintain project management methodologies for large, complex projects and ensure effective utilization across all project teams.
- Demonstrated ability to solve highly complex technical, organizational and operational problems.
- Significant competency in vendor management
- Experience in establishing and maintaining appropriate and effective project governance structures for large, complex organizations
- Demonstrated ability to communicate, collaborate and consult effectively with all levels of the organization. Demonstrated success at building team relationships and partnerships across organizational lines
- Demonstrated knowledge of outcomes management and process improvement methods
- Advanced understanding of the facility/environment requirements needed to support and operate Information Technology infrastructure equipment
- Demonstrated understanding of enterprise wide healthcare applications suite with a focus on the acute care, clinical and revenue cycle applications is required; Epic experience is required.
- Demonstrates thorough understanding of the technology required to: input, process, and transport information within a single facility and throughout the system.
- Demonstrates knowledge of server technology including; Windows-based servers, Unix-based servers, and terminal servers.
- Demonstrates knowledge of storage and backup technologies, technical security measures.
- Ability to coordinate the efforts of technical resources to analyze the current installed environment and to provide recommendations on IT and telecom environments.
- Demonstrates advanced knowledge of operating systems and software environments to lead IT staff in creating effective test and production environments; recommend possible solutions; and discover problems.
- Exceptional leadership, organizational, and project management skills. Demonstrates application of advanced knowledge of Project Management Institute-based project management methodology.
- Proven change agent and mentor
- Skilled in Microsoft Office products including MS Project, Visio, Word, Excel and PowerPoint required; ability to use other on-premise or cloud-based project management, reporting and dishoarding tools
- Must be self-motivated, well organized and have strong innovation and facilitation skills
- BA/BS in Computer Science, Business or clinical related field preferred.
CERTIFICATES, LICENSES, AND REGISTRATION:
- Current Epic certification in at least one clinical application is strongly preferred.
- Preferred: Project Management Institute (PMI) Certification or Project Management Professional (PMP) or a program recognized by the Project Management Institute (local or national group).
- ITIL Foundation certification is strongly preferred when present in environment.
- 10+ years successful experience in clinic operations or medical informatics. Minimum of 3 years hospital operational experience in a clinical capacity
- 4+ years successful experience in strategic planning and execution, serving in a management role, working as a change agent and providing company-wide leadership. Management of multi-million dollar project budget.
- 5+ years experience in implementing information systems, clinical initiatives and other programs, including electronic medical records with progressive IT experience or a combination of education and experience in an IT environment required.
- Experience in leading/managing all or a part of the clinical components of at least one Epic implementation beginning to end.
- Extensive experience managing projects, including within healthcare organizations. Includes execution and control of scope, budgets, schedules, issues, risks, testing, training and end user adoption. Professional maturity and discretion to maintain both confidentiality and an objective perspective when working with sensitive and confidential information
- Demonstrated success in Program Management in full life cycle, enterprise wide, implementation of both clinical and revenue cycle applications in both the acute care and ambulatory environments.
- Demonstrated ability to work successfully with professional and non-professional staff representing diverse cultures, occupations, professions, needs and priorities
- Ability to effectively utilize external vendors and resources throughout the organization
- Strong negotiation, consulting and arbitration skills
- Experience in the use of desktop software such as Word, Excel, Outlook, PowerPoint, Project, and MS Access.
Jefferson Health delivers state of the art healthcare services to patients throughout the Delaware Valley and southern New Jersey. Jefferson (Philadelphia University + Thomas Jefferson University) provides more than 8,400 students from nearly 40 states and 40 countries with 21st century professional education. Combined, we have over 30,000 employees.
Jefferson Health, with 14 hospitals (seven are Magnet designated by the ANCC for nursing excellence) and 40+ outpatient and urgent care locations, offers a broad range of primary and complex, highly specialized care that touches the lives of more than four million patients annually. U.S. News & World Report has ranked Thomas Jefferson University Hospital among the nation’s best in eight specialties. Jefferson Health also includes the NCI designated Sidney Kimmel Cancer Center; it is one of only 70 such centers in the nation.
Thomas Jefferson University has ten colleges and three schools that offer more than 160 undergraduate and graduate programs. Our University is dedicated to inter-professional and transdisciplinary approaches to learning that offer a vibrant and expandable platform for professional education. Through this unique model, we are preparing our students for current and yet to be imagined careers.
As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.
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