EPIC Application Coordinator (Ambulatory)

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Spartanburg Regional Medical Center
November 12, 2021
Spartanburg, South Carolina
Job Type


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The Centers for Medicare and Medicaid Services (CMS), a federal agency, is requiring COVID-19 vaccination of staff at health care facilities that participate in the Medicare and Medicaid programs. All associates are required to provide proof of the COVID-19 vaccination. Exemptions may be accepted as an accommodation under the Americans with Disabilities Act (ADA), or religious beliefs, observances, or practices established under Title VII of the Civil Rights Act of 1964.
If you are offered and accept a position with SRHS, you will be required to provide proof of vaccination or will be given the opportunity to request a medical or religious exemption for consideration.

EPIC Application Coordinator (Ambulatory)

  • Spartanburg, SC
  • Home Office: 700 N Pine Street, Spartanburg, SC 29302
  • Full-Time - Days - 8a-5p
  • Information Technology
  • Job Grade E12
  • Req #: 41106


This position is 100% remote.

Position Summary

The EPIC Application Coordinator will have primary responsibility for the design, build / configuration, testing, validation, and ongoing support of the EPIC application(s).  They will be responsible for obtaining and maintaining in-depth knowledge of the software functionality and acquiring / utilizing knowledge of the operational workflows to be implemented with the EPIC system.  The Application Coordinator will gain in-depth knowledge of the software by attending application support training and completing application certification projects and tests.

Key abilities for this role include:

  • Understanding of the organization and the user community in the analyst’s assigned area
  • Ability to lead meetings, prioritize, resolve conflicts, managing issues, and oversight and implementation of project plan activities
  • Strong communication and follow-up skills
  • Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built

In addition to the general qualifications for an Application Coordinator, the Epic Ambulatory Application Coordinator is responsible for coordinating and communicating with end users and representatives from ancillary departments, such as lab, radiology, and pharmacy.

This individual should:

  • Be familiar with physician practices’ workflows and patient experiences within in organization. This knowledge will help them to better translate existing systems and workflows to the Epic implementation.
  • Understand the objectives for implementing an EMR and the ability to recognize opportunities for process redesign that will help your organization maximize the benefits of the implementation.
  • Be able to understand and account for a vast array of integration points. EpicCare Ambulatory integrates with a variety of systems, including scheduling, lab, radiology, billing, and inpatient. The Epic Ambulatory Application Coordinator need to design and build workflows that take advantage of this integration.


Minimum Requirements for an Epic Application Coordinator


  • Required: Associate Degree or higher, or related applicable experience.
  • Preferred: Bachelor’s Degree in Computer Science or related field


  • Required: 5 years of Healthcare experience
  • Preferred: 5 years of previous Ambulatory application build experience.Build experience with other Epic modules will also be considered.


  • Must complete required training for product implementation, and pass certification within 90 days of completion of training
  • Preferred: Epic Ambulatory Analyst certification.

Core Job Responsibilities

  • Maintain regular communication with vendor implementation representatives.  Work with implementation representatives and the organization’s business community and end users to ensure the system meets the organization’s business needs
  • Assume application expertise by obtaining and maintaining EPIC certification for the assigned application(s) within the required timeframe.
  • Achieve an in-depth knowledge of assigned application(s) and its relationship to other applications.
  • Participate in project plan development and monitoring project milestones
  • Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs.
  • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.  Provide application expertise to facilitate discussions and decisions.
  • Work with department representatives to analyze needs and translate these into system design.
  • Participate in development, execution and sign off of system testing.
  • Develop and maintain detailed documentation on system configurations and technical components.
  • Troubleshoot problems identified by team members and end users.
  • Escalate issues and risks to project leadership.
  • Collaborate with the training team(s) in the design and development of training programs.
  • Provide application expertise to the project team and advisory groups.
  • Participate in the planning and execution of application go-live and post-live activities.
  • Follow established guidelines for system change control.
  • Identify potential system enhancement needs.
  • Introduce best practice options for future-state workflows and processes.
  • Collect information regarding potential system enhancement needs
  • Analyze new functionality in releases to determine how and if it should be used.
  • Coordinate ongoing software updates and changes.
  • Review and test new software releases.


This position may be considered for the Senior Epic Application Coordinator if the following requirements are met:

  • Education: Bachelor’s Degree or higher
  • Experience: Five years IT experience, 3 years of which is post Epic certification
  • License/Registration/CertificationsEpic module certification as required by the position

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