Endpoint Operations Support Specialist

Written by lmorrell - - Comments Off on Endpoint Operations Support Specialist
UCLA Health
January 12, 2022
Los Angeles, California
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Endpoint Operations Support Specialist

Work Location
Los Angeles,CA

Job #21555

Work Hours
Monday thru Friday, 8:00am-5:00pm

Employment Type


Salary Range
$32.06 – $51.57 Hourly

Posted Date
January 11, 2022



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You can provide the tools necessary to deliver cutting-edge health care and groundbreaking research. As part of our Information Technology team, you’ll ensure that our medical professionals have access to the latest breakthroughs in technology, and you’ll play a key role in protecting our global patient community.





  • Understanding of clinical and business applications such as, but not limited to PACS, Syngo, Medicalis, Welch Allyn, OBIX, Capsule, Cerner, Epic, EMR, Nursecall, SPOK, IP Communicator, and Call Manager
  • Advanced knowledge of telecom technology and basic troubleshooting with telecom endpoints
  • Advanced knowledge of Knowledge Centered Service principles and best practices
  • Understanding of Microsoft Networking and Active Directory
  • Advanced knowledge of Microsoft Windows operating systems, such as but not limited to Windows 7, Windows 10, and above
  • Advanced knowledge of UCLA Health IT Microsoft Office products such as but not limited to O365, Office 2016, Office 2019, Outlook, Exchange, and OWA
  • Understanding of project plans, presentations, procedures, diagrams and other technical documentation
  • Understanding of HTTP, HTTPS, IPV4, POE, DNS, DHCP, WINS and TCP/IP
  • Ability to research and test new technologies and processes
  • Demonstrated ability to develop creative solutions to complex problems
  • Understanding of various Desktop Management Systems such as but not limited to anti-virus software, patch management and software delivery
  • Advanced knowledge of desktop ticketing system (ServiceNow)
  • Advanced knowledge of cloud computing such as but not limited to Adobe, O365, Box, OneDrive
  • Advanced knowledge of standard desktop imaging such as but not limited to MDT, ISO’s, Intune, and SCCM
  • Advanced knowledge of VPN remote software and RDP configuration
  • Advanced knowledge of printing such as but not limited to Windows and Citrix based printing
  • Understanding of ITIL overview and tier structure support using ticket tracking system
  • Ability to image, label and post configure devices
  • Advanced knowledge of Apple OSX and iOS operating systems and platforms
  • Advanced knowledge of virtualization technologies (Citrix XenApp, XenDesktop, VMWare, HP Device Manager)
  • Advanced knowledge of IT Security applications such as but not limited to Imprivata, Cisco AMP, FireEye, Aruba OnGuard, DUO, Bitlocker, Checkpoint Encryption, and USB Allowlisting
  • Must have a valid California drivers license, have reliable transportation, and drive to UCLA sites as needed
  • Must be able to lift up to 30lbs.
  • Ability to walk comfortably for a minimum of three hours a day


Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.



There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.



UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.



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