Endpoint Operations Support Analyst

Written by lmorrell - - Comments Off on Endpoint Operations Support Analyst
UCLA Health
March 22, 2021
Los Angeles, California
Job Type



UCLA Health information technology staff collaborating together on a project.


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Endpoint Operations Support Analyst


Summary Information
Posting Category:
Information Technology
Work Location:
USLos Angeles, CA
Job #: 13164
Work Hours:
Monday thru Friday, 8:00am-5:00pm
Job Type: career
Duration: Indefinite
Salary Range:
$24.81 – $48.70 Hourly
Layoff Referral Deadline:
Bargaining Unit:
Posted Date:
March 20, 2021


You can provide the tools necessary to deliver cutting-edge health care and groundbreaking research. As part of our Information Technology team, you’ll ensure that our medical professionals have access to the latest breakthroughs in technology, and you’ll play a key role in protecting our global patient community.









  • Knowledge of telecom technology and basic troubleshooting with telecom endpoints
  • Understanding of Microsoft Networking and Active Directory, Windows 7 and above, and Office products (O365, Office 2016, Outlook, Exchange, and OWA)
  • Experience with monitoring and reporting on IP monitor
  • Understanding of project plans, presentations, procedures, diagrams and other technical documentation
  • Understanding of DNS, DHCP, WINS and TCP/IP
  • Experience with researching and testing new technologies and processes
  • Experience with developing creative solutions to complex problems
  • Understanding of various Desktop Management Systems such as  anti-virus software, patch management and software delivery
  • Knowledge of desktop ticketing system (ServiceNow)
  • Knowledge of cloud computing (Box, OneDrive)
  • Knowledge of standard desktop imaging; MDT, ISO’s, and SCCM
  • Knowledge of VPN remote software and RDP setup
  • Knowledge of Windows and Citrix based printing
  • Experience with ITIL overview and tier structure support using ticket tracking system
  • Experience with imaging, labeling, and post-configuring devices
  • Knowledge of Apple OSX and iOS operating systems and platforms
  • Knowledge of virtualization technologies (Citrix XenApp, XenDesktop, VMWare, HP Device Manager)
  • Knowledge of IT Security applications (Cisco AMP, Aruba OnGuard, DUO, Checkpoint Encryption and USB Whitelising)
  • Must have a valid driver’s license and have reliable transportation (if selected, we will run a DMV check as part of onboarding process)
  • Must be able to lift up to 30lbs.
  • Ability to walk comfortably for a minimum of three hours a day


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