Encounter Specialist, Archdale Family Practice "Job Details"
Archdale, NC, United States
- 10188 N Main St, Archdale, NC, 27263, US
09/24/2021, 08:51 AM
JOB SUMMARY: Guides patients through the clinic appointment with a positive, comprehensive, personalized experience that is focused on achievement of clinical goals.
EDUCATION/EXPERIENCE: High school diploma or GED equivalent. Previous experience in medical practice preferred.
LICENSURE, CERTIFICATION, and/or REGISTRATION: Medical Assistant Certification or equivalent training required.
ESSENTIAL FUNCTIONS: 1. Participates in daily Care Team Huddles to ensure collaborative care is given to each patient on every visit. 2. Performs review of patient's medical records for upcoming, scheduled clinic visit. Abstracts pertinent data related to activity within the healthcare system since last visit, quality indicators and the patient?s personal clinical goals of therapy. Makes notes as necessary to serve as a reminder of issues that need to be addressed during the clinic visit. 3. Greets and escorts patient to the exam room. Obtains and documents all pertinent vital signs and measurements. Assesses medication regimen in detail to evaluate each medication and dosage currently in the EMR and any newly reported medications or dosages. Notes any discrepancies to discuss with provider. Reconciles allergies. 4. Engages patient in conversation regarding reason for visit and overall health. Assesses for social environment, gaps in care, quality measures and progression and/or barriers to reaching the goals of therapy. 5. Prepares chart with any labs or other data for ease of access for provider, including reminders for quality indicators. 6. Remains in the exam room, enters all findings, including physical exam and assessment provider notes. Enters provider orders and plan of care instructions, including prescriptions. Provides instructions to patient and educational materials based on the exam findings. Informs patient for timing of next visit and directs to check out for scheduling. 7. Documents all activities/interventions, patient/family responses, medication dispensed/prescribed in the electronic medical record. 8. Fulfills other patient care responsibilities as assigned that may include checking schedules and organizing patient flow; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam; and answering calls. 9. Fulfills clerical responsibilities as assigned. May include sending/receiving medical records and reports; facilitation of referrals; completing forms and requisitions; scheduling appointments; insurance verification and pre-certification activities. 10. Enhances professional growth and development through participation during in-service meetings, educational programs, conferences, and participate in committees as requested. Adheres to North Carolina?s controlled substance regulations. 11. Practices universal precautions and properly handle blood and body fluids and deal with infectious patients. 12. Completes training related to hierarchical condition category (HCC) coding and demonstrate competency by appropriately when transcribing patient visits.
SKILLS/QUALIFICATIONS: Knowledge of computer systems and applications Advanced typing and navigation skills within the electronic medical record system Critical thinking skills Solid oral and written communication skills Advanced knowledge of medical terminology, disease specific goals of treatment, and assessment skills Knowledge of medical documentation guidelines and practices including legal responsibilities related to confidentiality Knowledge of standard concepts, practices, and procedures within the designated field Knowledge of organizational policies, procedures and protocols Knowledge of common safety hazards and universal precautions to establish a safe work environment
WORK ENVIRONMENT: Combination of medical office and exam/procedure room settings Well-lit, well-ventilated, and adequate space Frequent exposure to diseases, medicinal preparations and other conditions common to a clinic environment
Wake Forest Baptist Health and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.
This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.
Wake Forest Baptist Health (www.WakeHealth.edu) is a nationally recognized academic health system in Winston-Salem, North Carolina, with an integrated enterprise including educational and research facilities, hospitals, clinics, diagnostic centers, and other primary and specialty care facilities serving 24 counties in northwest North Carolina and southwest Virginia.
It comprises: a regional clinical system with more than 300 locations, 2,100 physicians and 1,535 acute care beds; Wake Forest School of Medicine; and Wake Forest Innovations, which promotes the commercialization of research discoveries and operates Innovation Quarter, an urban research and business park specializing in biotechnology, materials science and information technology. Wake Forest Baptist’s clinical, research and educational programs are consistently ranked among the best in the country.
About the Team
Wake Forest Baptist Health's mission is to improve the health of our region, state and nation by:
- Generating and translating knowledge to prevent, diagnose and treat disease.
- Training leaders in health care and biomedical science.
- Serving as the premier health system in our region, with specific centers of excellence recognized as national and international care destination.
Wake Forest Baptist Health is a preeminent learning health system that promotes better health for all through collaboration, excellence and innovation.
- Demonstrate the highest standards of patient-centered care, education, research and operational effectiveness
- Responsive to the physical, emotional, spiritual and intellectual needs of all
- Cultivate selfless contribution for the greater good
- Demonstrate fairness, honesty, sincerity and accountability
- Demonstrate respect for and inclusion of all backgrounds, identities, experiences, and perspectives
- Foster mutual respect, facilitate professional growth and mentorship, and reward teamwork and collaboration
- Promote creativity to enhance discovery and the application of knowledge
- Embrace a culture of reliability through better process design and accountability
Patient and Family Promise
We promise to:
- Keep you safe.
- Care for you.
- Involve you and your family.
- Respect you and your time.