Center City, Philadelphia, PA
To be available, at all times (work as needed in a per diem capacity), to cover shifts for unexpected emergencies; unexpected full-time desk clerk absences; as well as scheduled vacation time for full-time clerks.
To be present at the Lobby Desk of the assigned building in order to facilitate tenant needs and monitor visitors to the building.
To receive payments for Long and Short Term tenants on a daily, weekly, monthly basis.
To be Tenant/Guest Customer Service oriented.
To Maintain a Daily Desk Log and other appropriate Logs.
Distribute U.S. and TJU mail to tenant mailboxes. Sign for and Distribute package deliveries to tenants. Record forwarding addresses and first class mail of tenants that have moved.
Receive and record all tenant request/complaints maintenance /custodial requests.
Record all apartment/room keys distributed during shift.
Conduct all move-in/move-out desk procedures.
Adhere to emergency procedures provide incident/ fire safety reports.
Reserve lounge receive guest list and provide access to lounge.
Enforce all security policies.
Maintain control availability front desk and short-term access cards.
Perform other duties as assigned.
CORE FUNCTIONS AND COMPETENCIES:
Commitment to Excellence
Seeks help to improve performance; takes an active interest in learning all aspects of job; learns from mistakes; accepts responsibility for own continuous learning and uses organizational opportunities to learn. Sets goals to enhance skills.
Complies with Confidentiality Policy and Code of Conduct. Acts in an ethical, honest and appropriate manner within the workplace. Operates within policies and procedures.
Gives customers full attention and treats them with dignity, respect and understanding; listens to and responds with empathy to customer concerns; shows a caring attitude; acts with consideration for the needs of students, patients, volunteers, visitors and coworkers; represents Jefferson in a positive way; anticipates and responds to others’ needs promptly and courteously.
Keeps supervisor well informed of status of assignments; responds to requests and leadership of supervisor; helps supervisor gain support for unit goals and plans; adjusts behavior, style or schedule as situations change; performs work assignments with minimum need for supervision and guidance.
INTERNAL/EXTERNAL CONTACTS: TJU Students AND FAMILIES and visitors TO TJU AND TJUH
EDUCATIONAL/TRAINING REQUIREMENTS: High School Diploma or GED
EXPERIENCE REQUIREMENTS: Excellent Customer Service skills. Familiarity with computer technology required.
TYPE OF EQUIPMENT USED: Computer, Credit Card Machine, Adding machine.
WORKING CONDITIONS & ESSENTIAL PHYSICAL DEMANDS: Moderate Standing and lifting.
Jefferson Health delivers state of the art healthcare services to patients throughout the Delaware Valley and southern New Jersey. Jefferson (Philadelphia University + Thomas Jefferson University) provides more than 8,400 students from nearly 40 states and 40 countries with 21st century professional education. Combined, we have over 30,000 employees.
Jefferson Health, with 14 hospitals (seven are Magnet designated by the ANCC for nursing excellence) and 40+ outpatient and urgent care locations, offers a broad range of primary and complex, highly specialized care that touches the lives of more than four million patients annually. U.S. News & World Report has ranked Thomas Jefferson University Hospital among the nation’s best in eight specialties. Jefferson Health also includes the NCI designated Sidney Kimmel Cancer Center; it is one of only 70 such centers in the nation.
Thomas Jefferson University has ten colleges and three schools that offer more than 160 undergraduate and graduate programs. Our University is dedicated to inter-professional and transdisciplinary approaches to learning that offer a vibrant and expandable platform for professional education. Through this unique model, we are preparing our students for current and yet to be imagined careers.
As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.