COURIER - LABORATORY - CASUAL

• Hospital-Main Campus
• Support Services
• Casual
• Variable hours – may be required to cover other locations
• LABORATORY
• 8826

Job Description

Overview

Represents Beebe Medical Center Laboratory in the provision of customer service to our satellites and physician offices. Accurately documents all client communication. Works closely with management in monitoring outreach service quality to ensure delivery of office supplies, the pickup of specimens and delivery of results in a manner that ensures satisfactory customer service and safety. Must have a current Delaware driver's license with less than 3 moving violations.

Responsibilities

Maintains communication with customers and co-workers and provides timely follow-ups. Drives a hospital vehicle in accordance with Delaware law. Recognizes the needs of the customer and designs a service to meet external customer's needs. Performs multi-route service and STAT calls. Provides good customer service by cooperatively working closely with and around laboratory team members and other ancillary departments Markets Beebe Lab services. Maintains a professional appearance and attitude. Able to be pleasant over the phone and in person in stressful situations. Uses safe work practices. Ensures packages are securely stable within vehicle. Trains a new courier team member with emphasis on understanding their role as a Courier and their participation in the laboratories process improvement program. Maintains supply room and fills supply requests to physician offices. Maintains documentation of transport vehicle mileage and schedules appropriate maintenance checks.  Serves as a resource and teaches new employees.

Qualifications

Three to five years medical office or laboratory experience with good organizational and interpersonal skills preferred. Able to communicate effectively, pleasantly, cooperatively and discreetly with patients, physicians, hospital employees, and the general public. Able to work under pressure. Willingness to increase knowledge of laboratory/hospital functions. Demonstration of creativity, initiative and problem solving. Knowledge of office related equipment.

Competencies Skills

Essential:
* Clear Communication Skills Both Written and Verbal
* Knowledge Of Basic Computer Programs
* Able To Keep Confidential Information Regarding Patients, Team Members
* Able To Withstand Crisis Situations
* Has Skills to Provides Customer Service to Patients, Team Members and Visitors
* Proof Of Current/Valid Car Insurance
* Valid DL With No More Than 3 Moving Violations

Credentials

Education

Essential:
* High school graduate or equivalent

Entry

USD $16.75/Hr.

Expert

USD $25.96/Hr.

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