The Clinic Manager holds 24-hour accountability for the quality of patient care, efficiency of operations, and human resources management for area(s) assigned. They will strive to achieve the optimal patient experience in a cost-effective manner, while applying evidenced-based leadership and practice. The Clinic Manager is responsible for the provision of safe patient care, in a manner that is consistent with the professional standards and hospital policies. The Clinic Manager promotes a positive and professional environment; supervises clinical team and front-line staff; maintains a stable and productive staff; involves staff at all levels in Shared Governance and Magnet Forces; and makes data driven decisions. They will role model performance and behaviors that are consistent with the values of the organization, furthering its mission, vision and strategic plan. Manages all clinical operations of the Kidney Transplant Program under the direction of the Transplant Director and Transplant Administrator. Responsible for all kidney transplant and living donor kidney management. Manages clinical responsibilities of pre and post transplant patients. Manages clinical staff and oversees operations of patient care programs. 24/7 oversight of kidney transplant program. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as the departmental leader responsible for overseeing all regulatory and compliance matters pertaining to CMS. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Other duties as assigned. Responsible in assisting and/or identifying and pursing new business opportunities, developing strategic partnerships, and building relationships with key stakeholders. Attends outreach and implements new events to drive revenue and patient satisfaction. Possesses strong communication skills and strong business acumen that allows for deal negotiation and profitable partnerships.Manages all clinical operations of the Heart Transplant, Mechanical Circulatory Support, and Liver Program under the direction of the Transplant Administrator. Responsible for all pre-liver transplant, post liver transplant, and living donor transplant management. Responsible for all pre-heart transplant, post heart transplant, and LVAD management. Manages clinical responsibilities of transplant, including directing the work of clinical supervisors of transplant. Oversees operations of patient care programs. 24/7 oversight responsibilities for the transplant program. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Other duties as assigned. Responsible for identifying and pursing new business opportunities, developing strategic partnerships, and building relationships with key stakeholders. In charge of successfully leading business development initiatives and driving revenue growth within respective organ groups. Attends outreach and implements new events to drive revenue and patient satisfaction. Possesses strong communication skills and strong business acumen that allows for deal negotiation and profitable partnerships. Responsible for program marketing and brand development. Maintains multiple marketing channels through social media platforms such as LinkedIn, Instagram, and Twitter.

 Essential Duties:

• Directly or indirectly supervises all subordinate staff. Recruits, screens, hire, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required. Trains all clinical staff to ensure compliance with hospital policies. Maintains staff records. Makes recommendations for promotions, terminations, and salary decisions. Recommends and monitors the professional development of staff. Evaluates employee performance.
• Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.
• Directs and coordinates patient care programs. Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental and hospital policies, and conformance with established patient care standards. Initiates appropriate action to correct or enhance patient care programs. Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies.
• Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur.
• Oversees activities of quality assurance programs for patient care provided by unit.
• Participates in policy formation, long-range planning, and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation as needed.
• Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.
• Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.
• Assesses staff education needs and oversees development of education programs. Promotes staff participation in educational opportunities and activities.
• Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment.
• Communicates information, assignments, priorities, and special requests to staff. Manages workload of staff. Monitors status of pending items and follow-ups, as needed.
• Performs other duties as assigned.

Required Qualifications:

• Req Specialized/technical training Graduate from an accredited Physician Assistant Program OR
• Req Master’s Degree in Nursing may be in lieu-of Physician Assistant Program (NP or APP)

• Req 2 years Experience in managing clinical operations in a healthcare setting.
• Req 1 year Experience in Kidney Transplant

• Req Excellent people management skills
• Req Ability to motivate and challenge staff
• Req Good decision making skills
• Req High frustration and ambiguity tolerance
• Req Ability to bridge the gap between administrative demands and clinical needs
• Req High skill and experience in process improvement.
• Req Progressive leadership experience in a Transplant Program culminating in a Manager level role.

Preferred Qualifications:

• Pref 2 years Experience in acute or ambulatory setting preferred.
• Pref Experience managing a multi-specialty clinic preferred.
• Pref Nurse Practitioner - NP (CA Board of Registered Nursing) Or Nurse Practitioner license in lieu of Physician Assistant - PA.
• Pref Certified Clinical Transplant Coordinator - CCTC (ABTC)

Required Licenses/Certifications:

• Req Physician Assistant - PA (CA DCA) Within 90 days of hire or transfer to position
• Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $158,080.00 - $260,832.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.