Chief of Staff, IT

Written by chenmed - - Comments Off on Chief of Staff, IT
April 12, 2021
Miami, Florida
Job Type



Chief of Staff, IT

Location Miami, Florida, United States of America Category Information Technology Job Id R0016548


ChenMed is transforming healthcare for seniors. We provide big answers to big problems in health care delivery.  ChenMed is a full-risk primary care market leader with an innovative philosophy, unique physician culture and end-to-end customized technology. These things allow us to provide world-class primary care and coordinated care to the most vulnerable population – moderate- to low-income seniors who have complex chronic diseases.

Through our innovative operating model, physician-led culture and empowering technology, we are able to drive key quality and cost outcomes that create value for patients, physicians and the overall health system.  Our model allows us to practice medicine the way it should be practiced. By recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients’ “face time” during each monthly appointment and help foster stronger doctor-patient relationships. Our model also drives and enhances compliance with treatment plans.

As a result of our efforts, our patients realize lower hospital admissions. Their overwhelming response to our approach is reflected in our aggressive, organic growth and net promoter scores in the low to mid 90s, which is unheard of in any industry. Read more about our results and the value of the ChenMed model.

As a company, we are making a difference in the lives of seniors and the health care system overall.


  • Works directly with the Chief Information Officer to enhance effectiveness and efficiency of the Information Technology Leadership team to facilitate timely decision making, coordination, and strategic alignment in service of reaching Information Technology Center of Excellence and Company vision, mission, and goal
  • Executes established management cadence and annual goal-setting processes; continuously identifying ways to improve processes
  • Coordinates Information Technology Center of Excellence Leadership team meetings and reviews
  • Ensures completeness, accuracy, and timely delivery of materials for all Information Technology Center of Excellence Leadership meetings
  • Enhances accountability of leaders by tracking – and aiding in – completion of commitments
  • Serves as consultant/advisor to help Information Technology Center of Excellence leaders and staff prepare for presentations to external Center of Excellence Leadership and understand drivers of successful performance
  • Develops capability to quickly bring insight to the drivers of departmental operational and financial results to help self and others better understand the Information Technology Center of Excellence
  • Develops trusting relationships with all internal and external Center of Excellence Leaders to determine potential misalignment and identify ways to improve/resolve
  • Collaborates, facilitates, and influences multi-stakeholder discussions to drive strategic initiatives forward to completion
  • Aids Chief Information Officer in improving quality and scope of advice to CEO and other executives related to strategic, operational, and personnel issues to improve decision making
  • Supports and completes ad-hoc initiatives including, but not limited to research, innovation proposals, technology publications and other resources
  • Other duties as assigned


  • High business acumen and insight
  • Superior organizational and project management skills including managing multiple projects simultaneously
  • Laser-focused on disrupting the status quo and delivering seamless, tactical transformational experiences
  • Strong organizational discipline and a persuasive manner; able to influence and act independently representing the leadership team
  • Demonstrated learning agility and intellectual capacity (e.g., ability to quickly gain understanding of the overall organization’s business model and health care value chain, solve new problems, adopt new frameworks and learnings from others)
  • Demonstrated intellectual curiosity and interest in learning and applying innovative technologies and methods
  • Able to develop, or facilitate the development of, solutions to complex problems which require the regular use of ingenuity and innovation
  • Excellent communication (written and verbal) skills, including facilitation, consultation, negotiation and persuasion
  • Track record of emotional intelligence to present ideas, resolve conflict and gain consensus
  • Excellent networking and interpersonal skills. Ability, maturity and poise to establish and maintain trusting relationships with diverse groups of individuals, including senior level executives. Ability to manage across geographically diverse associates and vendor partners
  • Strong analytic and critical thinking skills (refine, summarize and clearly present data and information)
  • Ability to communicate with stakeholders about technical issues in non-technical terms
  • Exceptional customer-service mindset
  • Expertise in IT business models
  • Solid understanding of business functions (HR, Finance, Sales/Marketing, IT, Legal, Compliance)
  • Expertise and skill in Microsoft Office Suite products, including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
  • Ability and willingness to travel locally, regionally and/or nationally up to 30% of the time
  • Spoken and written fluency in English
  • This position requires use and exercise of independent judgment


  • Bachelor degree in Information Technology, Computer Science, Business Administration, Health Administration, Public Administration or a closely related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
  • Master degree in Business Administration (MBA) or a related discipline strongly preferred
  • A minimum of 2 years of experience in a business role required

At ChenMed,  If you are an innovative, entrepreneurial minded, over-achiever who is extremely passionate in helping people and revolutionizing Healthcare again, we are that dynamic and exciting company you are looking for!

After applying, we encourage you to "follow" us on LinkedIn (ChenMed) as well! This way you can stay informed and up to date on what’s happening around our organization and start your path to becoming part of our FAMILY!


  • Bachelor degree in Information Technology, Computer Science, Business Administration, Health Administration, Public Administration or a closely related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
  • Master degree in Business Administration (MBA) or a related discipline strongly preferred
  • A minimum of 5 years’ experience in IT consultative or process/project management roles with progressive leadership experience required
  • Experience working with transformation projects highly desired

The Chief of Staff, Information Technology (IT) is responsible for strategic initiatives that ensure the smooth operation of the IT Center of Excellence (COE); that support the tactical direction of IT transformation and that promote the overall blueprint of the CIO. The incumbent in this role manages administrative oversight of IT HR-related matters and organizational design and champions key leadership initiatives. He/She acts as a bandwidth extender to explore strategic ideas that fuel ongoing innovative growth. The Chief of Staff, IT is a highly visible individual who combines strategic planning, general business management, business development and project management to drive IT alignment and performance across the organization.


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Life at ChenMed

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Culture We’re working together to build strong communities inside and outside.
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Benefits ChenMed sees the whole person and looks to support your well-being.
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Meet Our Team

Nestor Arias
“I love that I get to teach our clinicians and non-clinicians things that I am passionate about...I also love working for a company that truly improves the quality of life for our seniors.” Nestor Arias, Senior Training Specialist
“I truly love ChenMed’s vision and mission. It’s the right way to treat patients and the way I treat my family.”

David Guerra MD, Medical Director

David Guerra MD
Backy Miller
“I came to ChenMed because it fulfills my purpose as a person. Those who work for this company are very special, and they have the opportunity to do something life-changing.” Lynette Acosta, Center Manager
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