Central Support Manager

Written by jtranford - - Comments Off on Central Support Manager
Harbor Health
June 14, 2021
Hyannis, Massachusetts
Job Type


Central Support Manager


Hyannis, MA, US

6 days agoRequisition ID: 1605

The Central Support Manager is responsible for the coordination and management of the Central Support Services and supporting the Practice Manager to ensure the efficient and effective day-to-day running of Central Support to include patient access, financial counseling and interpreter services.

Job Duties:

  • Hires, orients, trains, coaches and supervises Patient Access Representatives, Financial Counselors and Interpreter Staff.
  • Schedules and realigns staff to ensure effective coverage for efficient patient access and flow.
  • Ensures all processes are implemented and maintained for optimal outcomes.
  • Analyzes and reviews for accuracy a variety of daily, weekly and monthly reports.
  • Processes the sliding fee scale eligibility and coordination of care for the sliding fee scale patients.
  • Distributes all Provider Master Schedules in Nextgen EMR.
  • Collects cash receipts and reconciles daily revenue; reconciles daily deposits and prepares bank deposits; as required.
  • Ensures data is current and that session end and day closing activities such as collection of cash and encounters are completed timely and in accordance with HHSI protocol.
  • Implements and manages data driven quality reports and makes recommendations as appropriate.
  • Ensures the main support systems of the health center are operating efficiently in order to maximize patient access, patient satisfaction and staff satisfaction.
  • Manages incoming and outgoing USPS mail to ensure the timely cost-efficient processing or mail including billing and large (bulk) mailings.
  • Analyzes all reports of problems, written or verbal, to identify trends that may identify opportunity for improvement.
  • Ensures all Safety Policies are followed.
  • As required, assumes the role of the Safety Officer as described in the Harbor Health Emergency Plan.

Required/Preferred Education, Experience and Skills: 

  • High school diploma or equivalent required, Associate's or Bachelor's degree preferred.
  • Minimum of 1 - 2 years of supervisory experience (preferred) or team lead experience.
  • Experience, academic training or demonstrated understanding of concepts of medical office operations.
  • 3 years of operations experience in public health or human services.
  • Basic/Intermediate knowledge of Microsoft applications including Word, Excel and Outlook.
  • Knowledge of EPIC Practice Management System highly desired.

Harbor Health is an Equal Opportunity Employer M/F/V/D. 

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