Call Center Rep

Written by lmorrell - - Comments Off on Call Center Rep
UCLA Health
Published
March 29, 2021
Location
Los Angeles, California
Job Type

Description

 

Nurses on helipad transporting patient

 

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Call Center Rep

 

Summary Information
Posting Category:
Clerical/Administrative
Work Location:
USLos Angeles, CA
UCLA Title: 4723-BLANK AST 2
Job #: 13084
Work Hours:
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Job Type: career
Duration: Indefinite
Salary Range:
$21.51 – $30.53 Hourly
Layoff Referral Deadline:
Bargaining Unit:
CX
Posted Date:
March 29, 2021

Overview

You can make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.

 

 

 

 

 

QualificationsRequired:
6 months of experience handling a high volume of inbound calls in a call center environment.
Computer skills sufficient to communicate by email.
Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff.
Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding.
Ability to prioritize tasks in a systematic manner to maximize efficiency.
Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system.
Ability to work with frequent interruptions and to complete assignments in a timely manner.
High School DiplomaPreferred:
Minimum six months of experience working in healthcare.
Working knowledge of basic medical terminology.
Experience scheduling patient appointments in electronic system
One year of experience working in clinical teaching environment.
One year of experience working in ophthalmology practice.
Bilingual in English and Spanish

 

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