Behavioral Health Case Manager
This position will be responsible for comprehensive case management and care coordination to ensure a consistent and coordinated delivery of services for high-risk, high-acuity mental health consumers in Eagle County. The goal of the Behavioral Health Case Manager position is to reduce barriers to care, work directly with the client to improve the mental health outcomes through supportive case management, access to services to address social determinants of health and behavioral health, early intervention, risk reduction, client education and empowerment.
The Behavioral Health Case Manager will work within the context of a client-centered, recovery-oriented, wraparound approach, in partnership with mental health providers, agencies and physicians to promote timely access to needed care and services, comprehension and continuity of care, client empowerment and the enhancement of client and family wellbeing.
ESSENTIAL JOB FUNCTIONS:
1. Client assessment of clinical need, level of care and associated factors that may impact care (i.e. SDoH)
2. Care coordination with mental health and medical providers to improve access and continuity of care (may include home visits, assistance in attending appointments or other activities that support continuity of care)
3. Convening care coordination meetings with providers when necessary to support the needs of the client
4. Care plan development and goal setting
5. Facilitation of referrals and coordination with community resource providers
6. Client (and family) skill building – teach skills and help increase client self-sufficiency
7. Updating and maintaining client records
8. Tracking client outcomes
9. Client advocacy
10. Outreach, engagement and relationship building with medical, mental health and community providers
11. Attendance and engagement in outreach and educational events
12. Role models the principles of a Just Culture and Organizational Values.
13. Perform other duties as assigned. Must be HIPAA compliant.
• Strong Interpersonal and communication skills and the ability to build and maintain strong relationships with clients, providers and colleagues from a variety of backgrounds
• General knowledge of mental illness, substance abuse, motivational interviewing, behavior change and suicide prevention
• Ability to produce written documentation, adequate tracking and maintenance of client records in a manner that is readily understood by other service providers
• Highly organized, ability to multitask and balance multiple cases in busy and sometimes hectic work environment
• Ability to demonstrate sound judgement when assessing the level of client’s need and appropriate referrals/connections.
• Ability to operate from a client-centered approach, advocating, empowering and educating the client, maintaining professionalism, compassion and support of the client at all times
• Ability to summarize, articulate and advocate for client needs and communicate and implement improvements for service delivery to all providers involved in client’s care
• Knowledge of local/regional mental health system, agencies, partnerships and resources
• Ability to work in a cooperative and collaborative manner with physicians, mental health providers, psychiatrists or other community case management staff that are currently serving the patient
• Comfort level with public speaking and community outreach skills.
• Ability to build strong relationships and rapport within the community and providers
• Self-driven and motivated
• May be required to work weekends or evenings on occasion
- At least 3 years previous experience in human services related field required. Direct experience working with diverse populations required. Bilingual in Spanish required. Detailed knowledge of Eagle County mental health system and community services preferred.
- Computer / Typing:
- Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
- Bachelor’s in human services or related field required. Master’s degree in social work, or related human services preferred.