POSITION SUMMARY

Performs administrative activities associated with patient office visits.   Actively participates as a member of the healthcare team to engage patients, families, and caregivers in the coordination of patient care.

MINIMUM REQUIREMENTS

Education:

1. High School diploma or equivalent.
2. Completion of a Medical Office Professional program or equivalent preferred.

Experience:

1. One year of experience preferably in medical practice or clinical setting.

Knowledge, Skills, Abilities:

1. Excellent customer skills are essential.
2. Knowledge of physician office procedures, medical terminology, grammar and spelling.
3. Working knowledge of office equipment such as copiers, fax machines, telephones and computers.
4. Ability to sort and file materials by alphabetic and numeric systems.
5. Ability to speak clearly and communicate effectively and to read, understand and follow written and verbal instructions.
6. Ability to record messages and patient data accurately.

License/Certification/Registration:

None

SUPERVISION RECEIVED

Receives general supervision from the Practice Manager.

SUPERVISION GIVEN

None

ESSENTIAL FUNCTIONS

1. Greets and checks in patients, verifies and updates insurance information and provides patient with any necessary information.   Assists patients with ambulatory difficulties.
2. Screens visitors, verifies appointments, responds to inquiries and directs them to the appropriate area.
3. Interviews new patients, records information required for registration and creates and enters the information in a computer account.
4. Answers telephone calls, takes messages, responds to inquiries and transfers calls as appropriate.  Responds to emergency calls per established procedures.
5. Schedules, coordinates and re-schedules patient appointments via computerized scheduler.  Relays updates to staff and maintains and updates provider’s schedules
6. Totals charges, collects payments, and issues receipts to the patient and schedules future appointments as applicable.
7. Balances cash payments and cash on hand per the cash control procedure at end of shift.
8. Answers questions regarding patient appointments, testing, accounts and charges or refers to appropriate staff.
9. Instructs patients on preparation for office visits, special procedures and insurance requirements.
10. Obtains insurance referrals or financial waiver documentation, as required.
11. Prepares and mails new patient information packets and other office related correspondence.
12. Ensures reminder telephone calls were made through the automated system and makes follow-up calls as necessary.
13. Ensures call forwarding to/from answering service daily.
14. Maintains work area in a neat and orderly manner and ensures office supplies are at optimal level.
15. Distributes various forms to patients such as test results, prescriptions, etc.
16. Participates in quality improvement activities and processes.

NON-ESSENTIAL FUNCTIONS

Performs related and miscellaneous duties as assigned.