Access Health Specialist

Location Spartanburg, SC
Facility Grants Administration
Department Access Health Spartanburg
Schedule - Shift - Hours Full-Time - Days - 8:30am-5:00pm
Job Category Administrative/Clerical
Salary Job Grade 011
Req #: 64654

Summary

Position Summary

The AccessHealth Specialist reports to the AHS Operations Manager. The AccessHealth Specialist is responsible for greeting all patients, collecting and documenting correct and required demographic and billing information, assisting clients with scheduling/rescheduling/confirming appointments, and maintaining an orderly flow of clients through the reception and lobby area. The Specialist will be required to perform any necessary activities related to the support of clients and staff. Duties will include pre-screening clients, collecting client demographics, maintaining required paperwork and electronic files, and answering AccessHealth’s primary phone line. There must be a clear understanding of departmental process flows, a high level of customer service, and the ability to learn software technology required to support the staff and clients.

Minimum Requirements

Education

High school diploma or GED equivalency

Experience

Three years of medical office, hospital registration, or customer service experience. With Associate’s degree, one year of experience required.
Must be able to learn use of electronic documentation software

License/Registration/Certifications

None

Preferred Requirements

Preferred Education

Associate’s degree in Business, Technology or a related field

Preferred Experience

Five years of information technology, medical office, customer service or related experience
Bi-lingual (Spanish) speaking preferred

Preferred License/Registration/Certifications

Medical Terminology certification.

Core Job Responsibilities

Pre-screening clients
Assisting with scheduling client transportation
Assisting with specialty referrals
Collecting client demographics
Maintaining required paperwork and electronic files
Answering AccessHealth’s primary phone line
There must be a clear understanding of departmental process flows, a high level of customer service, and the ability to learn software technology required to support the staff and clients.
Must be able to use Microsoft Office.
Able to learn use of electronic documentation software
Other duties as assigned

Additional Information

Spartanburg Regional Healthcare System (SRHS) offers a full spectrum of services through six hospital campuses: Spartanburg Medical Center, Spartanburg Medical Center — Mary Black Campus, Pelham Medical Center, Cherokee Medical Center, Spartanburg Hospital for Restorative Care and Union Medical Center. SRHS also includes Ellen Sagar Nursing Center and Woodruff Manor. SRHS provides unparalleled cancer care through Gibbs Cancer Center & Research Institute, with locations in Spartanburg, Greer, Union and Gaffney. The multidisciplinary Medical Group of the Carolinas has more than 600 physicians across Upstate South Carolina and western North Carolina. SRHS employs more than 9,000 associates and offers outpatient surgery centers and a Level I Trauma Center.

Founded on Aug. 29, 1921, as Spartanburg General Hospital, Spartanburg Regional celebrates over 100 years of excellence.