Lubbock

Patient Services Specialist/CCVH

40414BR

Internal Medicine MOP Lbk

Position Description

This position is responsible for ensuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Org Level 7

512308 - Internal Medicine MOP Lbk

Instititution

Texas Tech Univ Health Sciences Ctr

Campus

HSC - Lubbock

Major/Essential Functions

• Greets patients professionally and courteously at the beginning and end of the visit.
• Requests insurance information and updates as necessary.
• Scans insurance and patient picture identifications into the EMR.
• Corrects patient's demographic information as necessary.
• Calls patients to verify or reschedule appointments.
• Requests any additional payments and schedules next follow-up appointment.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications

• 2-3 years of experience in a clinical setting.
• Experience using and knowledge of medical terms.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.

Pay Basis

Hourly

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with related education, experience and/or skills.

Pay Grade Maximum

Salary commensurate with related education, experience and/or skills.

Job Type

Full Time

Job Group

Information and Records Clerks

Shift

Evening

Schedule Details

Monday-Friday 8:00am-5:00pm

Travel Required

None

Does this position work in a research laboratory?

No

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Navy Enlisted Classification Code

YN, HM