Sr Patient Services Specialist - Urology Dept Lbk

40218BR

Urology Dept Lbk Genl

Position Description

This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash.

Org Level 7

513501 - Urology Dept Lbk Genl

Instititution

Texas Tech Univ Health Sciences Ctr

Campus

HSC - Lubbock

Major/Essential Functions

• Other duties may be assigned.
• Receives all incoming calls, messages, and faxes for the clinic and distributes to appropriate staff
• Schedule new and established patients based on the clinic protocols.
• Greets patients at check-in and checkout; assists patients with forms and questions on their accounts, may make appropriate notations on fee sheets.
• Contact patients who have missed appointments.
• Verifies and updates billing/insurance and demographic information, making corrections as necessary.
• May receive payments for services and prepare end-of-day deposits.
• Trains Patient Services Specialists in the department
• Supports immediate supervisor as needed.
• Performs other work as required.

Required Qualifications

High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare setting preferred. Additional education may substitute for the experience requirement.

Required Attachments

Resume / CV

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.

Pay Basis

Hourly

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with related education, experience and/or skills.

Pay Grade Maximum

Salary commensurate with related education, experience and/or skills.

Job Type

Full Time

Job Group

Information and Records Clerks

Shift

Day

Travel Required

None

Does this position work in a research laboratory?

No

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Navy Enlisted Classification Code

YN, HM