POSITION SUMMARY

Provide care to patients as directed by provider, including preparing patients for examinations, assisting providers with procedures as well as performing various tests.  Will perform a variety of administrative duties such as obtaining and processing both incoming and outgoing referrals, medication or procedural authorization, registering patients, entering insurance information, collecting copayments, scheduling appointments, answering telephones, making copies and maintaining supplies.

MINIMUM REQUIREMENTS

Education:

1. High School diploma or equivalent required.
2. Training in providing health care services e.g. nursing assistant, emergency medical responder preferred.

Experience:

1. One year of experience in direct patient care is preferred.  Must have 24 months out of the last 36 months working in a healthcare environment.

Knowledge, Skills, Abilities:

1. Excellent interpersonal skills are essential.
2. Knowledge of physician office procedures, medical terminology, ICD-10 and CPT coding guidelines, Electronic Health Records (EHR) Understanding of insurance guidelines and requirements for referrals and authorizations.
3. Knowledge of common safety hazards and precautions.
4. Familiarity with all applicable medical laws and regulations regarding dissemination of patient information
5. Demonstrated problem solving ability, strong organizational skills and attention to detail.
6. Working knowledge of office equipment such as copiers, fax machines, telephones and computers.
7. Ability to sort and file materials by alphabetic and numeric systems.
8. Ability to speak clearly and communicate effectively and to read, understand and follow written and verbal instructions.
9. Ability to record messages and patient data accurately, including use of appropriate grammar and spelling Ability to prioritize work and multi-task.
10. Ability to react calmly and effectively in emergency situations.

License/Certification/Registration:

1. Meets the American Heart Association’s standards for Healthcare Provider Basic Life Support (BLS) and renews BLS every two years.

SUPERVISION RECEIVED

1. Receives general supervision from the Practice Manager.

SUPERVISION GIVEN

None

ESSENTIAL FUNCTIONS

1. Greet patients and obtain necessary patient information/documentation ensuring it is documented correctly in the Electronic Health Record.
2. Prepare patients for examination and treatment including, taking and recording vital signs, obtaining and entering height and weight measurements. Assist providers with various procedures.
3. Obtain referrals, medical clearance, or authorizations for tests, procedures, devices, or appointments as directed.
4. Record patient’s medical, surgical, and social histories in the electronic health record.
5. Provide instructions to patients on the preparation requirements for office and/or hospital in-patient or out-patient procedures and/or testing.
6. Maintain a strong understanding of insurance requirements for a wide variety of procedures.
7. Assist with billing related activities as needed such as researching missed charges and obtaining information to process claims or resolve denials.
8. Answer telephone calls, take messages, respond to inquiries and transfer calls as appropriate.  Respond to emergency calls per established procedures.
9. Coordinate the preparation of all necessary patient records and documentation needed prior to the service and forward to the appropriate procedure location.
10. Print, organize and/or gather results from outside labs, procedures and other necessary documentation (such as medical device reports) for review prior to service by the providers.
11. Receive and route messages and medical documents such as laboratory results, radiologic results, cardiology testing results and new patient information to the appropriate staff.
12. Process reporting to ensure that patients have had their prescribed therapy including follow up with the patient or other offices and documenting this in the Electronic Health Record.
13. Manage Task Lists, including all necessary follow up
14. Clean, disinfect and stock examination rooms with required instruments and supplies.
15. Prepare, sterilize and maintain supplies and equipment for patient treatments.
16. Deliver physicians’ mail to offices after a review by a nurse.
17. Perform front desk/administrative duties as required.
18. Perform other clinical duties as required.

NON-ESSENTIAL FUNCTIONS

Performs related and miscellaneous duties as assigned.